- Business Process Review, Mapping & Improvement- System Development- Quality Management System & Process Audit

- Analyzing customer's current process flow, the pains, cost incurred then proposed end to end solutions- Set up end to end system for Offline Business Channel- Project Management& Implementation

- To re-engineer the process and suggest efficient working procedures that satisfy the organization's business goals and objective - To evaluate work flows and recommend improvements to enhance productivity, maximize efficiency and reduce waste - Key coordinator between multiple project teams to ensure enterprise-wide integration of re engineering efforts - To plan, lead and implement cross functional process improvement initiatives - To… Show more - To re-engineer the process and suggest efficient working procedures that satisfy the organization's business goals and objective - To evaluate work flows and recommend improvements to enhance productivity, maximize efficiency and reduce waste - Key coordinator between multiple project teams to ensure enterprise-wide integration of re engineering efforts - To plan, lead and implement cross functional process improvement initiatives - To collaborate with peer team to resolve design and implementation details as they evolve - Develop Standard Operating Procedures for all departments/business units within Cash Solution and Secure Logistics Projects:- Supporting the transformation end to end process in Cash Service Business Process- Develop Mobile Applications for Crew and Engineer and Dashboard Monitoring- Set up Customer Service System and Build the team- Set up Control and Command Center for Nationwide including review and enhance Trip Planning Process and System- Review End to End process in Cash Solutions including the system to replace the manual process- Lead integration from g4s to Brinks when G4S business was acquired by BrinksHead of Transport OperationMarch 2019 - August 2019Responsible for Lead operational day to day Cash Pick Up, Cash Delivery, ATM Replenishment & Maintenance, Customer Service and Command Center Activities. Show less

Product Development- Designing new product, product improvements and product customization - Lead and coordinate the product development process with cross functional teams - Review product service and revenue performance - Collaborate with Technologies departements in order to support the automation of the product Business Solution- Develop solution based on ARK service to meet the requirements from customers in order to optimize company's business… Show more Product Development- Designing new product, product improvements and product customization - Lead and coordinate the product development process with cross functional teams - Review product service and revenue performance - Collaborate with Technologies departements in order to support the automation of the product Business Solution- Develop solution based on ARK service to meet the requirements from customers in order to optimize company's business performance - Proactively and creatively recommend and provide solutions towards the development of current service operations in order to meet customer's requirements Pricing and Business Analyst - Develop published, spot and target pricing in order to facilitate various pricing programs for various segments of customer - Evaluate the discount and project rates which has been given to customer to ensure company’s profitability- Monitor customer demands and/ or market condition related to logistics and transportation industry - Develop Profit and Lost analysis for every rate proposition - Monitor customer's revenue achievement and provide analysis to Top Management in order to develop more effective marketing strategies as well as increase sales revenue and decreased cost Show less

Responsible for Commercial Department (Business Process Engineering, Pricing & Vendor Management, Business Analysis, Marketing Support & Communication).To ensure all functions collaborate to achieve organization strategic objectives.Business Process Engineering:- Assist organization to optimize its underlying processes to achieve more efficient result by improving quality, productivity and response time of a business process by removing non-value add activities and cost through… Show more Responsible for Commercial Department (Business Process Engineering, Pricing & Vendor Management, Business Analysis, Marketing Support & Communication).To ensure all functions collaborate to achieve organization strategic objectives.Business Process Engineering:- Assist organization to optimize its underlying processes to achieve more efficient result by improving quality, productivity and response time of a business process by removing non-value add activities and cost through incremental enhancement.- Provide design solution for external customers.Pricing Management- Established policy and set guideline on pricing- Develop competitive and creative pricing structure and strategies based on product, service and customer segmentationVendor Management:- Identify, assess, negotiate and select vendors with the goal of reducing operations cost- Drive service excellence and mitigate the risks to gain increased value from the vendors throughout the deal life cycleMarketing Support and Communication:- Encourage the interaction between the sales and implements sales driven marketing programs- Communicate company's communication channel both internal and external.Business Analysis:- Data Mining, turn raw data into useful information. Look for pattern from large batches data, Analyze the trends and determine the customers, the markets, the competition in order to develop more effective marketing strategies as well as increase sales revenue and decreased the cost- Set up incentives and verifying the incentive reports.Head of Express OperationDecember 2014 - December 2015Responsible for Express Domestic & International day to day activities Show less

Plan, organize, direct and control quality management system for the RPX Group including feedback and recommendation for corrective actions through the implementation of quality programs such as ISO 9000 and special projects for operations activity to achieve and ensure RPX services are in accordance to the international quality standards and provide continuous improvements.Key Specific Responsibilities:- Ensure the implementation of ISO 9000 are in place and comply with the… Show more Plan, organize, direct and control quality management system for the RPX Group including feedback and recommendation for corrective actions through the implementation of quality programs such as ISO 9000 and special projects for operations activity to achieve and ensure RPX services are in accordance to the international quality standards and provide continuous improvements.Key Specific Responsibilities:- Ensure the implementation of ISO 9000 are in place and comply with the requirements.Develop SOP for all business units and departement support, conduct IQA, review and approved,ensure implementation of ISO 9000 are in place and comply with requirements. - Ensure achievement of service level commitment through effective deployment and enforcement of compliance in all business units - Develop, recommend and negotiate KPI and targets with supporting departments, business units and FedEx.- Ensure all KPI are measured, analyzed, monitored, documented and review the impact of improvements plan to management and FedEx- Oversee operations activities for all business units including the holding company- Ensure and monitor company projects, other special taks, schedule, result and implementation which requires service engineer's involvement.- Facilitate and coordinate development both operational activities and the system- Develop operating plans that included customized operating procedure, routing, transit time, manpower and equipments needed- Present to customer the proposed operating plan if needed and assist to socialize internally and monitor the implementation. Show less

Gather service performance data, analyze findings and produce regular reports to give latest information of service performance and analyze trends to managementFacilitate development, by recommending and requesting corrective action plans from all service failures with related managers to achieve company quality standard and ensure continuous improvement.Monitor and improve corrective actions taken to ensure it is implemented, effective and give added value for service… Show more Gather service performance data, analyze findings and produce regular reports to give latest information of service performance and analyze trends to managementFacilitate development, by recommending and requesting corrective action plans from all service failures with related managers to achieve company quality standard and ensure continuous improvement.Monitor and improve corrective actions taken to ensure it is implemented, effective and give added value for service performance improvement.Provide feedback on service failures to FedEx/Overseas parties in order to prevent and eliminate service failure.Support the development of Quality Management System to comply with ISO 9000 in order to achieve continuously service improvement Show less

General Affairs Staff- Handled purchasing activities (opening purchase request, looking for and dealing with vendor, ordering equipments)- Handled insurance for operational vehicles- Set up procedures for General Affairs, maintain and control ISO binderCustomer Service Staff- Handled pick up calls (providing information related with our business, handling complaints)