Hassan N. Email & Phone Number

● Work with the broader IT Operations team to ensure the availability and secure operation of your business applications. ● Ensure daily checks are completed and any issues dealt with or escalated through the service delivery team leader and/or IT Operations Manager. ● Ensure that service requests are handled according to agreed procedures and completed within SLAs. ● Provide assistance to end-users in a professional manner following defined escalation procedures. ● Take ownership of the end-point estate, ensuring asset inventory remains up-to-date and asset management compliance using ‘MS Intune’ / ‘MS Endpoint Manager’ / ‘Windows Defender ATP’. ● Ensure timely response to any alerts within the cyber security suite of tools and escalate as appropriate. ● Carefully and accurately make modifications to Active Directory and other critical technology services. ● Take ownership of customer issues through to resolution, properly managing end-user expectations.

London, England, United Kingdom

Data Analyst, Data Forecasting, Python, SQL, Power BI, Data Visualisation, Excel, Generative AI, Jiira · Git, Agile Project Management, Machine Learning, SQL

- Attended five sector specialist sessions run by BDO, EY, HSBC, Lloyds Banking Group and PwC. - Completed a work sample which required me to create a recommendation for British Airways based on analysis of two potential companies they could acquire. I had to discuss whether British Airways would benefit from building their own low cost carrier market or by acquiring a competitor.

Data Analysis (Advanced), Data Analysis

Activities and Societies: Data Analyst, Data Forecasting, Python, SQL, Power BI, Data Visualisation, Excel, Generative AI, Jiira · Git.

Accounting And Finance, Accounting And Finance, First Class Honours

Btec, Engineering, Merit

Gcses, 8 Gcses A* - C Including Mathematics, English And Science