Nur Shima Jusoh Email & Phone Number

Selangor, Malaysia

• Identify, analyse and recommend potential business growth and opportunity.• Conduct market research for local and international project including site visit, data mining & analysis, proposed business structure and other proposal evaluating process.• Prepare competitors analysis and overall industry overview / market insight.• Evaluate and prepare business proposal new business and current business.• Financial analysis on the market and project.• Prepare and update strategic mapping for healthcare facilities.

Selangor, Malaysia

• Embarked with a service development project and process improvement. Suggested digitalizing workflow to scale down operational cost and effective work segregation.• Restructured and directed a team of 50 staff to obtain customer satisfaction and improved communication. Implemented patient journey improvement and reduced patient waiting time.• Led collection team to achieve target collection and lowered overall trade debtor by 35%.• Spearheaded in supervised credit and recovery management, legal proceeding, reminders, and external parties. Strategies collection led to achieving the target 6 months in a row and reducing20% total Aging.• Strong reporting and documentation skills, including budgeting and forecasting for the department.

Kuala Lumpur, Malaysia

• Conducted training and service strategy for all Front Office staff.• Managing day-to-day administrative tasks of healthcare to deliver a high level of customer serviceand maximise patient satisfaction along with knowledge of current healthcare legislation andprocesses, medical issues and terminology, medical billing procedures, and insurance benefits.• Led 80 staff in managing hospital operations and increasing efficiency.• Work closely with the back-office team to reduce outstanding.• Excellent organization and time-management skills with the ability to handle multiple prioritieswith a specific deadline.• Strong analytical skills and the ability to research, evaluate and solve complex administrative andoperational problems.

Kota Damansara

• Managing, monitoring and motivating a team of 11 people and overseeing their accounts, providing advise, support and guidance. Led collection team and implemented credit collection policy and procedure.• Restructured collection and billing process that able to reduce bad debts.• Utilized strong negotiation and problem-solving skills to assist patients in paying debts.• Commenced with e-billing project to contribute to the early collection.• Good financial skills along with the ability to prepare and manage healthcare budgets, financial reports and statements as well as process payments.

Managing corporate client and Insurance company. Preparing AR Report and Action plan report. Monitoring bank recon and payment reconciliation. Handling e-Billing project. Managing Doctor’s benefit. Managing international agent commissioning.Support Front Office counter (request GL & Patient Registration, Refund and Admission). Managing daily cash count activities.

Wisma Consplant

• Administrated Credit Control for Insurance, Corporate clients, and individual collections.• Provided monthly collection reports, bank reconciliation, and AR reporting.• Managed commissioning for an international referral.• Supervised Insurance and corporate collection for 3 hospitals under Ramsay Group.• Prepared monthly collection reports, bank reconciliations, and AR reporting.• Executed commissioning for the international referral.

Wisma Consplant

• Maintained Insurance and corporate collection for 11 hospitals under Columbia Asia Group.• Produced monthly collection reports, bank reconciliation, and AR reporting.• Conducted regular meetings with facilities and insurance companies to ensure that all billing and payment were updated.

Bukit Jelutong

• Team lead for Account Receivable.• Prepared monthly collection reports, bank reconciliation, and AR reporting.• Team lead for Account Payable.• Monitored account reconciliation and AP reporting.

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Activities and Societies: CONSULTANCY PROJECT Johnson & Johnson, United Kingdom • Vaccine pricing strategy and develop a transition model.

Master Of Business Administration - Mba

Bachelor'S Degree, Hotel/Motel Administration/Management, 1St Class

Activities and Societies: [2006 – 2007] PENGERUSI BIRO KEPIMPINAN & PEMBANGUNAN INSAN SEKRETARIAT MAJLIS PERWAKILAN PELAJAR (SMPP) [2008].

Pre-Degree Accounting, Accounting

Activities and Societies: [2004] Participating in KARNIVAL KOKURIKULUM MATRIKULASI (KAKOM)

Spm, Accounting

Excellence Award for SPM Excellence Award in Basic Economy