Nuruddin M. Email & Phone Number

Perth, Western Australia, Australia

• Computer Troubleshooting and resolving issues such as password resets, checking account status, adding, and removing permissions, MFA resets, creating accounts, re-enabling accounts, mapping shared drives and mailboxes.
• Providing exceptional customer service as the first point of contact for customers.
• Liaising with internal and external members of the department for the resolution of daily tickets.
• Creating, updating, following up and escalating tickets when required with ServiceNow being the primary ticketing system used.
• Using multiple systems that the Department of Communities use to resolve issues.
• Daily use of processes in Microsoft Teams admin center, Microsoft Azure, Microsoft Outlook, Microsoft Exchange, Office 365, Active Directory, Microsoft OneDrive and Windows.

Perth, Western Australia, Australia

• Controlled safety by using screening techniques include frisk or body search on thousands of passengers.
• Image interpretation on thousands of bags included but not limited to x-ray and millimeter-wave within a limited timeframe.
• Controlled safe and smooth daily operations at airport through checked baggage and freight screening, patrolling.
• Conducted in daily airside operations included gatehouse operations including vehicle and cargo screening.
• Aided thousands of customers by clear and concise communication and professional customer service.

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Bachelor Of Cyber Security, Cyber Security Management

Major in Security Management

Bachelor Of Aviation, Aviaiton

Diploma, Diploma Of Engineering