Jason Nuyttens Email & Phone Number

Provide 7x24x365 support (with on-call rotation) to IVR environment that cannot be resolved within the first two tiers of the companies support model.Quote time and resource utilization for new projects and existing project tuning and optimizations.Deploy applications using Ansible and Azure playbooks to test environments for customer acceptance testing which includes working with development and the customer to troubleshoot, tune and optimize applications prior to production deployment.Schedule and deploy projects using Ansible and Azure playbooks to production environments during planned maintenance windows which includes providing support to customers for any issues encountered.Deploy, test and troubleshoot in-house developed software, Windows and Linux servers, backend infrastructure, switch platforms, session boarder controllers and sequel databases in the production and customer testing environments.Member of the TLS incident response team which reacts to all production issues and outages to troubleshoot and minimize downtime for customers.Asterisk configuration and dialplan experience.Maintain team document and procedure knowledge base.Train and mentor new hires.