Kiran Kumar Nagavarapu Email & Phone Number

Irving, Texas, United States

• Leading Veeva Practice with team size of 14 in Veeva CRM & Veeva Vault applications for one of the top bio-pharma companies in challenging technologies with challenging timelines.• Coordinating with business in review meetings, HUB meetings & Key users summit to provide solutioning & High-level estimation to requirements/Enhancements for release.• Handling both support and enhancements teams in 3 regions APAC, EMEA & LATAM.• SME in Veeva CRM/Vault and providing solutions for complex business problems.• Configuring various Veeva CRM modules from end to end such as Call Management, Sample Management, Order Management, Territory management, Cycle plan, MCCP, DCR, Engage, Approved Email, CLM, Survey management and Suggestions in Online and Offline• Developing CRM application for iPad, iPhone and Windows devices. • Planning and Assessment Veeva & Salesforce releases and custom releases.• Handling all the support activities which includes IT Service Management (Change Management, Problem Management, and Incident Management) through ServiceNow application. Enhancements through Jira application for user stories.• Q’CO (Quality Co-Ordinator) for all external & internal audits such as HIPAA (Health Insurance Portability and Accountability Act), CMMI (Capability Maturity Model Integration, ISO/IEC 27001:2013 (ISMS) certifications, Waterfall model and CMMI Quality Processes

Hyderabad, Telangana, India

• Responsible for technical Product delivery and Managing team of 15 members.• Design and develop Integrations with external systems and customized UI on Veeva platform.• Assist Business Teams and Onshore on Project Scoping, Business Requirements and Solution Designing.• Responsible for Quality Management and System Performance Improvements• Working around the Veeva products like VEEVA CRM, VEEVA VAULT, VEEVA ALIGN, VEEVA NETWORK.• SME in Veeva CRM/Vault and providing solutions for complex business problems.• Ensure projects are being completed on time and the quality of work is consistent with client expectations. Prepared BRD and estimations for requirements and worked with BA teams.• Responsible for resolving the incidents, Service requests , Change requests.

Hyderabad, Telangana, India

• Successfully converted 250 client’s from CUI to GUI involving new and challenging technologies with challenging timelines.• Designed the perfect method that can be implemented across any type of reporting program and generates Excel file. Received great appreciation from the founder of ISSI.• Responsible for effort estimation, manpower deployment, reviews• Involved in coding in COBOL and GUI applications.• Interacting with the client for system study, requirements gathering, analysis and scoping.• Updating Schedule, Daily, Weekly and Monthly Documents & Minutes of the meeting.• Handled high priority work orders With in no time, implemented this package for 100+ clients.• Responsible in making sure that all the team members are complying with the Client’s and Company’s processes.• Performing peer and test results review for other team member’s work

Hyderabad, Telangana, India

• Technical Lead. Provided Hassle-Free files to PBMs across USA.• Involved in analyzing and fixing the work orders (RFC) requirement raised by Customers.• Worked with all the modules of BFA and having in-depth knowledge.Done the coding in COBOL in all modules.• Interacting with the client for system study, requirements gathering, analysis and scoping.• Handled high priority work orders.• Updating to onsite technical and functional team on a daily/weekly call meeting.

Hyderabad, Telangana, India