Nick Visscher Email & Phone Number

United States

Seattle, Washington, United States

Collaboratively analyze, visualize, and report on organization-wide audience research surveys including on-going guest experience study, audience demographic survey, and other topical program and exhibit surveys. Work with People & Culture department to refine, administer, and report on quarterly DEAI-related employee engagement surveys. Collaboratively lead survey design, analysis, and reporting for the Zoo’s ACE for Wildlife Network team annual membership surveys, and annual meeting participant experience surveys. Lead outcomes-based program and co-design process evaluations (planning, implementation, and reporting) for the Zoo’s Community Collaborations team programs including youth nature photography camps for middle and high school youth in south Seattle neighborhoods. Create and update internal SharePoint site for organization-wide sharing of evaluation & impact data and key project findings. Design presentation and report templates for department-wide use.

United States

Design effective and engaging visual reports, presentation slides, templates, infographics, handouts, charts, graphs, visual executive summaries. and data visualization. Work in close collaboration with clients from for and not-for profit sectors to develop utilization-focused reporting and presentations, especially for data-informed project work. Produce YouTube design tutorials for making programs like PowerPoint and Excel accessible for non-designers - have grown channel to over 50K subscribers.

Denver

Community Research & Evaluation (formerly Audience Research & Evaluation) Manager. Serve as cross-departmental support and resource for helping teams understand the impact of Zoo programs and initiatives from a social science/human dimension perspective. Design, implemented, and sustain three longitudinal guest experience monitoring studies; Guest Experience Exit Survey, Biennial Guest Demographic Survey, and Guest-facing animal visibility observational study. Build and maintain utilization-focused reporting systems (slides, dashboards, reports) for helping all staff (executives through front-facing) to understand and use guest experience data. Conduct impact evaluation for exhibits, Conservation Engagement programs, and Community Engagement events like Zoo Lights, AAPI+ Festival, Watering Hole adult engagement events, Pride events, and Do at the Zoo fundraisers. Internal organizational learning/monitoring support through creation and maintenance of employee engagement surveys, pulse surveys, and DEI-focused staff experience surveys. Serve as a cross-departmental evaluation capacity-building champion for development of program logic models; inputs, activities, outcomes, and impacts. Serve as a primary advocate for the voice of the visitor in all planning, design, and implementation of Zoo initiatives and experiences including in strategic planning. Development, implementation, and monitoring of Key Performance Indicators (KPIs) and Key Outcome Indicators (KOIs) for monitoring progressive successes and opportunities for improvement. Manage and mentor team of research assistants and graduate-level interns. Serve as primary point of contact for external PI-led research studies and industry benchmarking research surveys.

Seattle Wa

Audience Research and Evaluation firm based in Seattle WA. Consultants for Museums, Non-Profits, and other organizations. Experience in Impact assessment, Program evaluation, Exhibition evaluation, Evaluation Capacity building and professional development for organizations and staff. Clients and project work conducted with: Museum of Flight, Museum of Pop Culture, Museum of History and Industry (MOHAI), Burke Museum, Henry Art Gallery, Washington Museum Association, and Puget Sound Museum Educator Group.

Seattle Wa

Initiated and managed the Program’s first graduate specialization in Museum Evaluation (initial IMLS grant funded project to increase evaluation capacity among graduate students and Seattle-area cultural organizations, "New Directions in Audience Research"). Coordinated the Museology Evaluation Group (service learning projects with local informal learning institutions). Coordinated Museology Program Internships (students working in museums locally, regionally and nationally). Served as a graduate instructor for Museum Evaluation coursework; Intro to Museum Evaluation, Spring quarter field project study, Yearlong field project study. Served as member and/or chair of over 50 graduate thesis research and project committees.

Brooklyn, Ny

Worked with the New York Aquarium's pinniped collection: California Sea lions, Harbor seal, Grey Seal and Northern Fur Seal. Responsible for training and maintaining husbandry and public demonstration behaviors, animal care, record keeping, daily public shows and informal visitor interactions. Support and mentor marine mammal interns and volunteers. Developed and delivered public demonstration content (daily stadium presentation to audiences of 2,000+). Lead behind the scenes public tours and guest-animal interactions.

East Lansing, Michigan

Developed and delivered science-focused museum programming via distance learning technology for the MSU Museum’s Virtual Outreach Program. All aspects of programming included; design, development, implementation, evaluation, promotion, and registration of participants including school and teachers groups across the country. Worked with IT staff to launch and maintain Polycom distance learning software and hardware. Worked to develop effective interpretive strategies for virtual programming through engaging and participatory curriculum and activity-design. Additional work with MSU Museum's Education Department to produce and deliver on-site programming and outreach programming out in the community at events and schools.

Lansing, Michigan

Animal Care internship working with African Black Rhino. Education internship development of interpretive programming and displays. Conducted an impact evaluation of interpretive techniques used in public animal training sessions. Published paper in peer-reviewed journal, Zoo Biology. "Comparative analysis of knowledge gain at an interpretive vs fact-only animal training demonstration". Zoo volunteer delivering education programs to school groups, special event audiences like International Migratory Bird Day, Overnight program instruction and facilitation.

East Lansing, Michigan, United States

Phone bank interviewer, conducted structured market research phone interviews for client projects including; consumer insights surveys/interviews, political polling interviews, food service industry client research.

Orlando, Florida

Professional Internship Program, Marine Mammals, The Seas (Formerly the Living Seas) Epcot, Walt Disney World. Daily care and husbandry for marine mammal residents including Atlantic bottle-nosed dolphins, and West Indian manatees. Delivered daily public presentations to audience and guests, participated in animal training sessions, and practice sessions in preparation for new behind the scenes "Dolphins in Depth" animal interation and education program.

East Lansing, Michigan, United States

Educator, delivering education programs and tours to school groups grades K-8. Science focused programming on invertebrate biology, natural history, and role in ecosystems. Received and recorded registration fees from visiting groups. Worked with Bughouse Manager to maintain outreach schedule and calendar.

Holland, Michigan, United States

Performed in daily shows presenting traditional Dutch street organ music and Dutch folk dance. Daily guest engagement through public tours of grounds, buildings, and gardens. School group tours presenting the history of Holland Michigan, and the arrival of the Nelis family tulip farm. Animal care for resident domestic farm (chickens, goats, pigs). Manager on duty and Cashier for sourvenir and food locations. Guest service desk representative for visiting tour groups, individual guests (local and tourist), and school groups.

Master Of Science, Zoo & Aquarium Management

Activities and Societies: Certified Interpretive Guide (CIG) training through National Association for Interpretation. Open Water Scuba.

Bachelor Of Arts, Zoology/Zoo & Aquarium Science

Activities and Societies: MSU Museum Associate's Board (Student rep), MSU Museum Educator, MSU Bughouse Educator, Education Volunteer.