My role at Industrial Accident Assist was to select, manage and motivate a telemarketing team of 12 agents. I held responsibility for planning and controlling all aspects of the business.My responsibilities included (but were not limited to)Data collection and analysisAll on-line and offline marketingMinistry of Justice complianceTraining and Development

As an Account Manager with Daisy Communications I was tasked with developing a portfolio of customer accounts through new business development and existing customer retention. I was responsible for managing the sales process for all clients, from initial contact through to installation of telecommunication systems. Achieving all revenue targets and objectives in line with the department/company business plan.

Tasked with lead generation and relationship building I was required to call existing Daisy Communication customers to identify new sales opportunities. I constantly met and exceeded my call and revenue targets

Selecting and managing a small team to deliver the highest standards in the highly competitive, high pressure gaming industry. Collating and analysing all business data to be used in future business strategy. Oversaw the transition from a small betting shop to a telephone betting office and then the sale of the entire business to a fellow independent bookmaker.Successfully increased business turnover to circa £4 million per annumSuccessfully implemented and managed online campaign, increasing customer base by over 20%Introducing new technologies and methods to drive the business forward