Nathan Walker Email & Phone Number

Frisco, Texas, United States

Desoto, Texas, United States

Richardson, Texas, United States

Manage client and technician relationships for an over all environmental satisfaction. Run weekly reports to keep my team on track.Assist with new hiring process and evaluationsManage and maintain all server, network, application, vendor, and client information for an Office 365֯֯ complete IT solutionFulfilling reactive and proactive request from over 20 clients Assist all reactive and non-reactive team members with processing or technical questionsAdd/verify all needed criteria for all tickets as they come in. This is crucial to pre-process tickets within 5 minutes or less of the ticket being receivedBuild good customer relationships to ensure that all customer requirements are fulfilledManage new employees closely till they get accumulated to the company process

Dallas/Fort Worth Area

Dallas, Texas, United States

San Antonio, Texas, United States

Provides support 67 companies and over 900+ employees on a variety of issues. Identifies, researches, and resolves technical problems.Responsible for configuring, monitoring upgrading, and maintaining systems hardware, software and all infrastructure issues. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Work closely with ConnectWise Ticketing systems and Kaseya monitoring and updating on workstations and servers. Fully manage and maintain 443 operational SQL, Exchange, Office 365, Application, File, and backup servers.

San Antonio, Texas, United States

Personally, developed a new request tracking system based on SQL that alerts management of requests requiring immediate attention. Granted access rights to Citi employees worldwide for NAS shares to users daily Deployed software to Citi employees worldwide via HP OVCM Acted as software deployment SME, assisting other Windows administrators with software deployment issues Along with 2 colleagues, reduced departments’ failed software installation incidence by 15% User support and customer service on company supported computer applications and platforms.Troubleshoot problems and advise on the appropriate actionHandle ticket queue assigned to me using Service Now 2.0, and Infoman ticketing systemsBack up for Global Chat agent supportProvided functional and technical support for Global Citi users which included troubleshooting and diagnosing hardware and software problems, as well as updating softwareResolved remote connectivity issues (VPN, RDP, VNC) Assisted in the configuration of mail clients for use with Microsoft Exchange (MS Outlook, Blackberry OS, Android) Performed BES administration (added and removed users, set policy) Performed Citrix XenApp administration and troubleshooting

Associate Of Arts - Aa, Business Administration And Management, General, 3.0

Bachelor'S Degree, Business Administration And Management, General

Persuing

Bachelor'S Degree, Psychology, 3.0