Nyasha W. Email & Phone Number

•Managed core HR functions along employee lifecycle from hiring to separation across 17 states•Streamlined HR operations by migrating manual tasks to HRIS via automation and multi-step workflows resulting in time and cost savings, increased cross-functional alignment, and improved onboarding experience for new hires•Configured over 30+ HRIS data fields resulting in increased reporting capabilities for talent operations, business development and financial forecasting•Successfully onboarded 26 new employees within first 12 months including creating and sending offers, leading live virtual onboarding sessions, and facilitating new hire setup and employment verification•Created employee issue tracker to track progress and resolution of employee inquiries resulting in faster resolution times•Wrote and implemented new HR Technology purchasing policy resulting in mitigated equipment costs and onboarding alignment across TA, HR, and Service Delivery teams•Supported migration to new benefits provider through creating benefits communications strategy, addressing and resolving basic benefits inquiries, coordinating benefits education for 50+ employees, and manually processing authorized enrollment changes in partnership with broker and HR Director•Advised managers and senior leaders on a variety of HR issues; made recommendations aligned to HR best practices, laws, and regulations; Ensured HR compliance hiring, onboarding, offboarding and employee relations•Led company-wide federally mandated I9 reinspection, ensuring compliance on US Department of Labor remote employment verification standards

Quickly promoted to full-time, permanent role; heightened employee experience by directly supporting global employee experience initiatives resulting in employee satisfaction of >50% on annual engagement surveyLed development of inaugural Employee Resource Groups through researching and developing program framework, charter terms, and engagement modelSecured workplace culture certifications (i.e., Great Place to Work, Best Workplace, etc.) to enhance employer brand and bolster talent attraction initiatives in partnership with MarCom teamsOperationalized internal and external corporate charitable giving program by establishing funding thresholds, optimizing request forms for gleaning data insights, and leveraging power apps to unify stakeholders throughout request processContributed to 200+ RFP submissions on behalf of global Diversity, Equity, and Inclusion and Corporate Citizenship programs in partnership with US and international business development teams

•Developed HR Business Partner toolkits to support managers and help further integrate DEI initiatives into standard business practices•Managed logistics for international manager training conference of 1500+ people managers, including capturing and tracking registration, distributing program communications, and coordinating domestic and international travel to 40+ cities for team of 6 conference instructors •Developed early career talent outreach plan to support early talent diversity recruitment strategy•Managed translations for global DEI, ESG, and Charitable Giving initiatives including various DEI learning modules and communications•Partnered with Marketing and Communications team to develop content and communications for DEI observances

•Managed daily operations including HR administration, payroll, billing, and special event management•Created first positional handbook and job aids outlining billing, payroll, and primary administrative processes•Revamped facilities rental program through defining new request process, establishing rental rates, and drafting new rental contract

Led talent acquisition and core HR functions for district store of 50+ associates and store leaders including hiring, onboarding, training, employee relations, and complianceIdentified training needs and partnered with department supervisors to develop custom training plans for associates Led workforce planning according to daily, weekly, monthly, quarterly, and YoY sales trends to ensure appropriate staffing across all departments and specialty shops Led in-store omnichannel (Buy Online Pick Up In Store) business including supervising a team of 4 direct reportsDeveloped and implemented employee engagement and recognition plan that resulted in 90% participation among associates and store leadersManaged weekly scheduling for all hourly associates to ensure coverage across all departments including specialty shops; consistently met payroll budget guidelinesMaintained up-to-date knowledge of hundreds of store products Regularly acts as Store Leader on Duty overseeing front and back store operations and addressing and resolving all customer and employee escalations

•Owned and advised multicultural recruitment strategies for Office of Admission including planning and execution of Diversity 101 program that yielded a 40% enrollment rate among program attendees•Managed recruitment for Southeast region (West TN, Alabama, Florida, Mississippi); Reviewed and made recommendations for admission and multicultural scholarship for 500+ applicants per cycle; consistently achieved >10% yield rate among admitted students•Facilitated over 50 information sessions and one-off workshops to engage prospective students, their families,, and other campus visitors

Greater Memphis Area

Greater Memphis Area