Nyasha Rasheed
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Nyasha Rasheed Email & Phone Number

Customer Success Specialist| Onboarding Specialist| Client Experience Manager at BLACKCLOAK
Location: Houston, Texas, United States 5 work roles 2 schools
1 work email found @omnihotels.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email n****@omnihotels.com
LinkedIn Profile matched
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Current company
BLACKCLOAK
Role
Customer Success Specialist| Onboarding Specialist| Client Experience Manager
Location
Houston, Texas, United States
Company size
11 employees

Who is Nyasha Rasheed? Overview

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Quick answer

Nyasha Rasheed is listed as Customer Success Specialist| Onboarding Specialist| Client Experience Manager at BLACKCLOAK, a company with 11 employees, based in Houston, Texas, United States. AeroLeads shows a work email signal at omnihotels.com and a matched LinkedIn profile for Nyasha Rasheed.

Nyasha Rasheed previously worked as Onboarding Specialist at Blackcloak and Assistant Front Office Manager at Omni Houston Hotel. Nyasha Rasheed holds Cybersecurity from Coursecareers.

Company email context

Email format at BLACKCLOAK

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{first}.{last}@omnihotels.com
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AeroLeads found 1 current-domain work email signal for Nyasha Rasheed. Compare company email patterns before reaching out.

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Profile bio

About Nyasha Rasheed

A proactive and dynamic Customer Success Specialist with 10+ years of experience in client retention, process optimization, and cross-functional collaboration. Nyasha is adept at building and maintaining long-term relationships with clients by providing exceptional support and solutions tailored to their needs. She has a proven track record of driving customer satisfaction and loyalty through effective communication, problem-solving, and engagement strategies. Nyasha is skilled in analyzing customer feedback and data to identify opportunities for process improvement and enhance overall customer experience. She is a collaborative team player with a demonstrated ability to work closely with stakeholders across departments to align organizational and client goals to deliver outstanding results.

Current workplace

Nyasha Rasheed's current company

Company context helps verify the profile and gives searchers a useful next step.

BLACKCLOAK
Blackcloak
Customer Success Specialist| Onboarding Specialist| Client Experience Manager
orlando, florida, united states
Website
blackcloak.io
Employees
11
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Company profile
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5 roles

Nyasha Rasheed work experience

A career timeline built from the work history available for this profile.

Onboarding Specialist

Current
Blackcloak
Oct 2024 - Present

Assistant Front Office Manager

Omni Houston Hotel

Houston, Texas, United States

  • Proactively address guest concerns with efficiency and empathy, leading to a notable reduction in negative reviews and a 30% increase in overall guest satisfaction ratings.
  • Foster a culture of excellence in customer service through ongoing training, recognition programs, and performance incentives, resulting in heightened staff morale and sustained service excellence.
  • Collaborate cross-functionally with interdisciplinary departments to ensure seamless coordination and enhance the overall guest experience.
Jan 2024 - Oct 2024

Financial Analyst

Tetra Tech, Inc.
  • Developed complex financial models to synthesize information and regularly communicated. performance metrics, facilitating data-driven decision-making processes across the organization.
  • Provided ad-hoc financial analysis to senior management, identifying trends and opportunities for optimization, which directly supported strategic business planning and resource allocation decisions.
  • Collaborated with operations and marketing teams to align financial strategies with business goals, ensuring cohesive decision-making and driving overall company profitability.
May 2021 - Feb 2023

Sales & Events Coordinator

Omni Dallas Hotel

Dallas, Texas, United States

  • Implemented customer feedback loops to capture client insights and preferences, enabling proactive adjustments to service delivery and improving overall client retention rates.
  • Enhanced client satisfaction and improved team collaboration by facilitating effective communication channels between sales staff, clients, and various internal departments.
  • Acted as a liaison between clients and internal teams to address concerns promptly, fostering trust and strengthening long-term client relationships.
Jun 2019 - Feb 2020

Front Desk Supervisor

Holiday Inn

Houston, Texas, United States

  • Implemented efficient protocols for addressing and resolving guest concerns promptly, resulting in a marked decrease in negative reviews.
  • Collaborated with cross-functional teams such as housekeeping and maintenance to streamline guest service experiences and enhance overall operational efficiency.
  • Implemented customer service best practices and empowered front desk staff with decision-making authority to resolve issues promptly, fostering a proactive service culture.
Jul 2017 - Jun 2019
Team & coworkers

Colleagues at BLACKCLOAK

Other employees you can reach at blackcloak.io. View company contacts for 11 employees →

BB Brooke Bekkedam Brooke Bekkedam Colleague at Blackcloak Nashville, Tennessee, United States, United States View → KT Kate Thacker Kate Thacker Colleague at Blackcloak Columbus, Ohio, United States, United States View → JR J. Reed Oxley J. Reed Oxley Colleague at Blackcloak Shawnee, Kansas, United States, United States View → MS Max Senat Jr. Max Senat Jr. Colleague at Blackcloak Greater Ocala Area, United States View → MB Martin B. Martin B. Colleague at Blackcloak United States, United States View → ZM Zachary Medeiros Zachary Medeiros Colleague at Blackcloak United States, United States View → LH Lily Hofstetter Lily Hofstetter Colleague at Blackcloak Huntington Beach, California, United States, United States View → KT Kathleen Thompson Kathleen Thompson Colleague at Blackcloak Chandler, Arizona, United States, United States View → LS Logan Sutherlin Logan Sutherlin Colleague at Blackcloak Greater Palm Bay-Melbourne-Titusville Area, United States View → LC Lauren Cox, Mba Lauren Cox, Mba Colleague at Blackcloak Johns Island, South Carolina, United States, United States View →
2 education records

Nyasha Rasheed education

FAQ

Frequently asked questions about Nyasha Rasheed

Quick answers generated from the profile data available on this page.

What company does Nyasha Rasheed work for?

Nyasha Rasheed works for BLACKCLOAK.

What is Nyasha Rasheed's role at BLACKCLOAK?

Nyasha Rasheed is listed as Customer Success Specialist| Onboarding Specialist| Client Experience Manager at BLACKCLOAK.

What is Nyasha Rasheed's email address?

AeroLeads has found 1 work email signal at @omnihotels.com for Nyasha Rasheed at BLACKCLOAK.

Where is Nyasha Rasheed based?

Nyasha Rasheed is based in Houston, Texas, United States while working with BLACKCLOAK.

What companies has Nyasha Rasheed worked for?

Nyasha Rasheed has worked for Blackcloak, Omni Houston Hotel, Tetra Tech, Inc., Omni Dallas Hotel, and Holiday Inn.

Who are Nyasha Rasheed's colleagues at BLACKCLOAK?

Nyasha Rasheed's colleagues at BLACKCLOAK include Brooke Bekkedam, Kate Thacker, J. Reed Oxley, Max Senat Jr., and Martin B..

How can I contact Nyasha Rasheed?

You can use AeroLeads to view verified contact signals for Nyasha Rasheed at BLACKCLOAK, including work email, phone, and LinkedIn data when available.

What schools did Nyasha Rasheed attend?

Nyasha Rasheed holds Cybersecurity from Coursecareers.

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