Natalie Zelich Email & Phone Number

Remote

Cleveland, Ohio

Columbus, Ohio Area

-Manage a high volume flow of candidates through the entire recruiting cycle of internal and external hiring processes, from resume review to offer call.-Review resumes for all candidates applying to Customer Service roles; scheduled candidate phone interviews, on-site interviews and generated offer letters.-Currently maintains a positive candidate.

Columbus, Ohio

-Managed high volume of user inquiries in regards to the electronic prior authorization process through phone and web-based chat while providing exceptional customer support to each individual case. -Chosen as one of five Account Coordinators to assist with an outbound effort to ensure the confirmation signatures of 500 consenting pharmacy stores to.

Columbus, Ohio Area

-Functional knowledge of minimizing fraud loss and chargeback cases through deciphering legitimate fraud claims from untruthful ones with exceptional analytic skills.-Utilizing systems including WhitePages Pro, Emailage, Vantiv and internal Klarna programs to further assist with handling customer claims.-In charge of streamlining the fraud prevention.

Columbus, Ohio Area

-Provided inbound and outbound case support to customers via phone and e-mail. -Became one of three individuals chosen to specialize in e-mail communication with customers and produced thorough written responses with knowledgeable instruction. -Utilized multiple systems including Salesforce, Vantiv and internal systems to deliver outstanding service..

Akron, Ohio

-Retain an in-depth understanding of the OnQ reservations system while providing exceptional customer service through the HILTON value system of hospitality, integrity, leadership, teamwork, ownership and now. -Assist daily with Check In/Check Out process consisting of updating method of payment, verifying guest’s reservation information and making sure to.

Uniontown, Ohio

-Answers telephone calls and answers questions or transfers call to correct Director to further assist caller.-Performs daily tasks including filing, constructing new member portfolios and updating current memberships.-Helps individuals interested in a YMCA membership complete application, inputs information, processes membership payment into computer.

Akron, OH

-Updated Excel reports daily regarding call volume, previous day dollar amounts raised and call disposition.-Processed monthly reports required by Account Representatives for St. Jude and PETA concerning the overall success of new campaign scripts and the percentage of positive calls with a donation amount.-Created new scripts for numerous call center.

Charlotte, North Carolina

North Canton, Ohio

-Managed asset transfer process of more than 600 accounts from UBS to Longbridge Wealth Advisors.-Contacted clients and gathered information to assemble portfolios of client account records and arranged meetings with their respective financial advisors.

Bachelor Of Specialized Studies At Ohio University, Management, Marketing, Communications

Activities and Societies: Alpha Phi Omega-Delta Gamma Chapter, The Ralph and Luci Schey Sales Centre, Empower Campaign.ALPHA PHI OMEGA.

General Education

Activities and Societies: Section Leader for Lake High School Marching Band, Varsity Tennis Team, Varsity Swim Team.