Steven Campbell Email & Phone Number

London, Gb

London Area, United Kingdom

United Kingdom

London, England, United Kingdom

Digital discovery for join journey and member management for medical indemnity provider, with an initial focus on web experience as part of the Digital Channels workstream of the strategic change programme.- Initial review of current web-based quote and apply experience for 14 medical and dental roles- Process mapping of as-is quote and apply processes using UML activity diagram format - Database interrogation to confirm low-level form metadata to achieve a complete set of field-level rule data (including data types, dependencies and validation) for the digital channels knowledge baseInformation gathering around current logged-in member management actions in terms of user engagement and resultant automatic or back-office processing- Preparation of online Digital Channel Knowledge Base using Microsoft SharePoint site pages

London, England, United Kingdom

Delivering a next-generation mobile app for customers of a well-known telecommunications provider, with a focus on customer self-service and a rich visual experience conveying a strong brand identity:- Conducted discovery phase to allow for initial engagement with a broad range of business stakeholders and alignment on a product vision, key objectives and a prioritised backlog- Led client-side engagement to shape requirements backlog shaped into epics and breaking down fully composed user stories and acceptance criteria for use by development team, covering a broad range of network management, billing and customer support needs- Daily collaboration with UX and UI design colleagues to achieve a rich app experience aligned with key objectives and overall brand and design principles, acting as a proxy product owner to ensure the full set of authenticated, data driven features for MVP are achieved based on business and customer need- Clarification of technical needs and dependencies for React Native app to ensure that complex issues around data and APIs are fully understood and resolved, working closely with technical architects on client and agency side

United Kingdom

Placed in full time client-side role as maternity cover in Global Digital Product Owner in Nissan Customer Experience (NCX) team, which provides the AEM-based web experience platform for all Nissan markets globally- Product ownership of global Car Configurator (‘Build and Price’) within Product Selection domain, used by 40 global Nissan markets- Undertook customer research and prototyping to support the business case for significant investment required for a single-page configurator experience as a major evolution from existing tray-based experiences- Led the successful decision process to agree investment and proceed to construction of next-generation car configurator- Engagement with worldwide regions and markets to continue with requirements capture, overall programme delivery and to identify first-adopting markets- Led on shaping product roadmap and delivery planning with architectural and detailed solution design undertaken by multiple scrum teams, with a first iteration expected for delivery over two quarters- Guided scrum team delivery of (and provided approval for) UI, UX and functional designs while taking into account Nissan web design system and global technical frameworks- Prioritisation and refinement of constituent features and regular sprint demos- Undertook enhancement of existing global car configurator to support introduction of Nissan eCommerce launch

United Kingdom

ERT is a leader in endpoint data collection for clinical trials, including eCOA (electronic clinical outcome assessments) and ePRO (electronic patient-recorded outcomes) with an increasing focus on decentralised trials. Responsibilities included:- Requirements capture, BPMN process mapping and persona storyboarding for key products in the Integrated Customer Solutions business unit including Patient Hub (patient experience) and telehealth products- Led engagement with Imaging product manager and colleagues to provide patient experience for FlexImaging product (imaging visits at local imaging centres, ‘Flex Sites’) via Patient Hub- Process mapping (BPMN) with cross-functional processes set out for patient visits in complex clinical study incorporating eCOA/ePRO, cardiac safety, actigraphy, imaging and reporting- Analysis and process capture for as-is eCOA study delivery, incorporating full study design and development, to enable future process improvements- Knowledge capture for existing legacy Digital Patient eCOA/ePRO toolset

Potters Bar, England, United Kingdom

- Led on ways-of-working articulation, capture and design for product and development delivery for Wealth workstreams as part of Platform Simplification programme- Documented feature detail, user story and acceptance criteria for Wealth platform enhancements and supported through technical delivery

London, United Kingdom

Mercer Money consumer financial wellness platform (web and mobile apps – iOS & Android) for Mercer’s UK Wealth and defined contribution pension business, including:- Single financial view using pension accounts and open banking connections- Retirement calculator to allow end users to determine their retirement position and plan for their desired retirement, incorporating the PLSA's Retirement Living Standards- CMS component design and integration to provide rich article content delivery within the platform- Collaborative requirements analysis, solution design and prioritisation with internal product owners, business leads and external technical delivery teams – owning documentation of stories and acceptance criteria in Jira following behaviour driven, agile development patterns- Orchestration of sprint ceremonies and reporting – daily stand-ups, demos, PO acceptance, delivery team output, retrospectives- Wireframing of new feature experiences to allow for user testing by recruited external parties

London, United Kingdom

Continuing feature enhancements for Helios/PACE platform for Nissan & Infiniti, with the programme having transitioned from Digitas to Sapient agency within Publicis Groupe.- Adobe Experience Manager (AEM) web platform along with Apigee global API tier and other supporting technologies such as Elasticsearch, MuleESB and MongoDB. Worked in partnership with agency-side technical architects and UX & UI designers with input from client product owners and SMEs to produce feature-level solution design- Global & regional (Nissan North America) business engagement for platform optimisation and full development lifecycle for improvements to AEM platform- Solution design, user stories and acceptance criteria – use of Jira and Confluence.

London, United Kingdom

Talent management platform for global logistics client. Prepared for and executed Conference Room Pilot (CRP) for portal and modules (career path and mentorship) for MVP.- Documented and verified assumptive and newly elicited requirements for portal and modules- Prepared pre-qualification questionnaire and introductory content for short-listed vendors- Prepared full set of evaluation criteria, scoring model and individual score sheets for joint client-agency evaluation team- Provided individual scoring and an aggregated team scorecard for two weeks of client-hosted CRP sessions with short-listed vendors and their reference clients

London, United Kingdom

Business analysis for the Helios programme - global digital platform supporting 200+ markets for worldwide automotive alliance (Nissan, Infiniti, Renault & Dacia). - Completed requirements analysis, solution design and end-to-end development for next generation security framework, providing integration with client identity and access management platform (WSO2) for two global regions (Nissan North America and Nissan Europe), providing foundation for logged-in customer features. Led engagement with client's global Architecture Directors and product owners as well as regional technical stakeholders. Supported development and test teams based in London and Colombia- Incremental feature development for logged-in owners features for all brands, working with feature teams (agency side) and product owners (client side) in London as well as co-locating with technical teams in India for development phase- Solution design, user stories and acceptance criteria – use of Jira and Confluence.- Regional BA Lead for Nissan North America (NNA) region for development pipeline of 50+ incremental pre-sales features incorporating Inventory, Offers, Configurator (build and price), Dealers, Forms and Product Info functional areas, in the lead up to go-live for Nissan USA and Infiniti USA. Co-located with regional NNA client in Nashville, Tennessee and led engagement with NNA stakeholders (senior marketing managers and client programme managers) and oversaw quality and incremental sign-off for features moving from outline regional requirements into solutions proposed, finalised and developed for the global platform, in conjunction with global product owners and feature development teams

London, United Kingdom

Working on the implementation and records migration to OpenText Content Server (LiveLink) for the Operations business groups

London, United Kingdom

Turning around a declining business with well-aged dating website and mobile apps• New UX style guidance for mobile apps• Wireframing and user stories prepared for new and revised features• Delivered next generation iOS and Android apps with filtering feature with oversight of mobile app developers• Next generation responsive web UX guidance• Kanban-style planning of features backlog and user stories

London, United Kingdom

• Continuation of the EDRM Project rollout to the Office of Fair Trading and Competition Commission• Formed by the Enterprise and Regulatory Reform Act 2013, the Competition and Markets Authority (CMA) is the successor organisation for most functions of the Office of Fair Trading (OFT) and the Competition Commission from 1st April 2014• Led technical migration project to prepare and execute the migration of live Meridio databases and content from OFT to CMA as part of a wider ICT transition programme• Successfully executed migration of Meridio environments on 29 March 2014 to enable the CMA to use the system from 1st April

London, United Kingdom

Role details• Joined as Project Manager to revive stalled procurement process to enable the implementation of an EDRM toolset for the Office of Fair Trading (OFT) also the Competition and Markets Authority (CMA), which is the successor organisation for most functions of the OFT and the Competition Commission (CC) from 1st April 2014• Prepared final business case setting out the investment required for full implementation of HP/Autonomy’s Meridio EDRM system, the preferred solution• As well as having agreement from the OFT’s Executive Committee, the rollout of the Meridio EDRM system into the CMA was strongly supported by the Chief Executive-Designate of the CMA• Prepared regular detailed submissions to EDRM Project Board to gain key direction and decisions• Recruited a project team including Business Change Managers and a trainer to work alongside permanent technical resources• Resurrected EDRM user group to encompass staff from both the OFT and CC to inform business requirements• Led working relationship with solution provider, Kainos, who engaged from July 2013• Managed corporate-level requirements (business and technical) through a series of workshops to complete the full set of documented requirements so that the supplier’s build specification could be prepared and agreed. This included the base system configuration as well as custom components build specifically to meet OFT’s needs• System acceptance and user acceptance testing of solution delivered by Kainos across September and October• Led change process for two early adopter business groups (Policy Group and Anti-Trust function), preparing file plan structures (encompassing both project and administrative/corporate records) and prepared for the overall change process• Submitted to Project Board the final agreement to proceed with going live with early adopters, which was agreed• Successfully trained and went live with early adopter groups in November

London, United Kingdom

A discrete piece of work within the Public Health departments for Islington and Camden boroughs to assist with records classification, consolidation and cleansing and associated guidelines ahead of their transition out of PCTs into the Islington local authority as a joint directorate for both boroughs.

London, United Kingdom

About the programme• An ambitious programme of work which will transform the existing use of physical patient notes to a completely electronic set of records for use in all clinical areas of the hospital. This is being driven by the need to improve retrieveablilty, reduce risk, improve patient-facing processes and reduce the cost of administering the patient notes• Customisation and roll out of OpenText ECM Suite 2010 (Content Server/LiveLink 10)Featured in• Guardian Professional: London hospitals need better connections - bit.ly/1evKTDyRole details• Formed two key reference groups – Clinical Reference Group formed from a cross section of senior clinicians and the Records Design Group from a cross-section of outpatients, records management and operational managers• As-is process mapping of existing clinical pathways and medical records processes• Business requirements documentation setting out clinical and operational requirements from a user story through to use cases• Agile development of a proof-of-concept platform for HIV clinic to test functional areas• Breakdown of system functionality for phase 1 solution and produced detailed user interface wire frames• Analysis of libraries outside the main health records library and patient files being transported from the main site to satellite sites• Analysis of the current compliment of PCs and other client devices in clinical environments• Analysis of the flow of clinicians accessing patient information in these environments to understand the need and frequency of use of PCs and other devices with scanned records• Draft of clinic recording sheet setting out pre-filled patient information and barcodes for scanning and automatic indexation to the system• Breakdown of streams of back-scanning and day-forward scanning by priority and SLA• Liaison with procurement and navigation through procurement frameworks ahead of soft market testing of external scanning bureaux for back-scanning existing patient files

London, United Kingdom

• Project lead for phase 1 divisional rollout to Chief Executive Service’s directorate• Requirements gathering and documentation for Phase 1 of corporate roll out of Wisdom ERDM and the corporate scanning platform• Formulation of a corporate roll out methodology to enable intensive divisional roll outs• Documented principles and approach to moving from divisional filing systems to a single, function-based corporate file plan, including cross-functional classes, to enable business management collaboration• Produced corporate Records Classification and Naming Policy including overall principles and detailed classification structure• Produced business case for phase 2 organisation-wide rollout of corporate EDRM platform

London, United Kingdom

Featured in• Case study by OpenText: http://bit.ly/gJHJaT• Case study by SOCITM Insight: Managing information: managing the lifeblood of the organisation - bit.ly/1n0CArr• LocalGov.TV: LB Hackney on track to save £3.5m with electronic content management - http://bit.ly/f8u4ft• Finalist for 2010 OpenText GlobalStar Enterprise and ECM Champion Awards & Winner of Return on Investment category - bit.ly/PWVgdIRole details• Managed and accountable for end-to-end scoping, planning, requirements gathering and implementation of OpenText eDOCS DM/RM (formerly Hummingbird DM/RM) document management system into client departments• Project lead for rollouts to Human Resources, Communications, Policy & Performance, Chief Executive’s Office, Legal & Democratic Services, Customer Services, Licensing Services, Housing Needs, Facilities Management, Property Services• Requirements analysis for DM implementation including physical and electronic filing systems, as-is and to-be process mapping, document workflows, file plan design, record retention schedules, technical implementation, training delivery and overall change management• Documented cross-functional File Plan specification including container structure based on National Archives requirements & Local Government Classification Scheme (LGCS), document metadata, retention and disposal, workspace usage, template usage• Prepared business case and completed the implementation of centralised scanning for incoming post and front office documents on a Kofax Capture platform• Designed and implemented corporate access and security model based on functional, organisational and local-level security requirements• Creation of functional specifications for bespoke system enhancements including folder templates and live MFP scanning to CDM system, through to post-development testing and release to live

London, United Kingdom

Wellington, New Zealand

Auckland, New Zealand