+ supporting the EMEA Field Service Engineers with processing and administer intercompany orders in SAP for Spare Parts, Tools and Kits in 3 languages+ collaborating with European Distribution Center to facilitate the timely delivery of spare parts and material related services + release product from stockpile for delivery. + process customer returns and monitor to ensure the product is received+ registration and resolving FSE/transportation complaints

+ develop, maintain and review administration systems – handling bills, tracking money transfers+ HR operations: recruitment, CV selection, organize interviews, keep in touch with candidates, advertising portals and partner organizations+ managing employment processes + communicate and contact with partners and subsidiaries

+ analyzing and reporting the customer lifecycle process + maintaining and updating the Churn Masterboard+ preparing Biweekly and Monthly Business Review to the CEO+ active participation in the campaign management progress+ continuous communication with marketing-, sales-, collection representatives and providing reports and data updates

+ assist marketing department in daily business+ maintaining relationship with resellers, partners and vendors+ providing administrative and reporting support (keeping a record of customer data in CRM system)+ active participation in market research activities