Michael Dixon Email & Phone Number

Waltham, Ma, Us

Waltham, Ma

More than 20 years of diverse IT experience, encompassing everything from business analysis, cloud- based, on-premises and hybrid network design and architecture to project management and team leadership, specializing in Microsoft products. Extensive experience managing vendor relationships for support, purchasing, licensing, resolving warranty and service issues, etc. Recent projects include: • Migrated one company's Exchange 2003 two generations (10 years’ worth of updating) to facilitate a hybrid environment between on-premises servers running Exchange 2013 Server and Office 365, Wave 15. • Created hybrid environments with ADFS (Active Directory Federated Services) and DirSync to synchronize data between on-premises servers and Office 365. • Migrated Office Communications Server to Lync online while preserving data originally stored within the legacy OCS. • Architected a brand-new SharePoint environment that encompassed project management, departmental sites and included their intranet and document management systems.Specialties: Business process analysis, enterprise architecture and project management; Windows operating systems; Windows 7 and 8; SharePoint; Exchange; Active Directory; DirSync; ADFS; Lync; Microsoft Office on-premises and online versions (Office 365 Wave 15); Outlook; network and system administration; policy analysis; scripting; Symantec; upgrades; migration

Boston, Ma

The Boston 365 Group is a professional organization dedicated to keeping its members abreast of the features and updates in the Office 365 suite. · Founded and leads Boston 365 user group· Maintains database of over 500 members· Arranges monthly meet-up to share knowledge of Office 365 features and updates· Finds and coordinates speakers for meet-ups· Secures sponsors and venues for events· Works with speakers on choosing topics of interest to the group· Researches and presents new Office 365 features to the group· Corresponds with group members to coordinate meetings

• Reduced IT operating expenses more than 26% by identifying and eliminating wasteful spending and renegotiating vendor contracts while concurrently increasing service levels.• Created IT budget in comprehensive, easy-to-read style including quarterly capital and operational cost breakdowns.• Built custom companywide SharePoint site. Increased level of communication and collaboration between employees, vendors and clients. Created and led interdepartmental focus group to determine how to best standardize existing workflows and processes.• Researched technologies and vetted vendors, then planned and implemented backup project, including negotiating purchase of hardware and ongoing support. • Tested and recommended mobile smartphones and related technology for use by company executives.• Technologies utilized: Windows 2008/2003 Server, Windows 7 rc1 Exchange 2003/2007 Windows SharePoint Services, NetScreen 25.

• Managed all aspects of global support team including overseeing multiple foreign teams. • Created, implemented and managed support department. • Conducted audits and managed corrective measures. • Developed and implemented ticket tracking methodology. • Managed interaction between users and developers. • Developed intranet support site to centralize and deliver troubleshooting techniques and corporate policies. • Technology Utilized: Management skills, W3 intranet, Blue Pages, Blue Groups, Lotus Notes, Windows XP.

• Managed four key areas: IT, international network operations and infrastructure, Telco and PBX services, and physical security for scientific laboratories and office facilities throughout the western hemisphere. • Designed networks on global scale and reviewed bandwidth optimization options. • Managed and worked with IT staff to develop and revise departmental policies and procedures. • As Head of Security re-vamped security policies and did complete purge of systems. • New hardware rollout and new software image design. Managed assembly line of personnel for roll out. • Designed and implemented custom WiFi access system utilizing Microsoft VPN for security. • Technologies Utilized: Windows 2K3/2K/NT server, Lotus Notes 5/6, Windows XP, Symantec Antivirus, Ghost, Kixtart, Shell Scripting, VNC, NetMeeting, AD, VPN, TCP/IP, and Meridian for telco.

• Rolled out TrendMicro OfficeScan enterprise-wide anti-virus solution. • Developed plan for Active Directory implementation. • Configured and deployed RightFax for enterprise-wide desktop faxing with Exchange integration. • Developed a remote access system that complies with current HIPAA regulations. • Conducted training seminars for Outlook 2000 and RightFax. • Technologies Utilized: Windows 2K/NT server, Exchange 5.5, Novell 3/4, Shell Scripts, TrendMicro, TCP/IP, IPX, RightFax, NetMeeting, Windows 2000.

• Assisted with design, preparation and upgrade of network infrastructure. Upgraded 21 servers to Windows 2000 while rolling out 8 new servers to the corporate headquarters and 3 remote offices. • Implemented Active Directory to ease communications while providing centralized network administration. • Consolidated & upgraded 3 Lotus Notes 4.6 e-mail servers on NT to one Lotus Notes 5.08 server on Windows 2000. • Consolidated all financial services and applications to one central and secure server. • Evaluated, tested, and rolled-out Norton Anti-Virus as enterprise-wide anti-virus solution. • Conducted training seminars for Windows 2000. • Technologies Utilized: Windows 2K/NT server, AD, IIS, VPN, Symantec Antivirus Corporate edition, Lotus Notes 4/5, TCP/IP, Ghost, VNC, NetMeeting.

• Maintained Windows NT network TCP/IP including researching any issues that required external resolution. • Conducted training seminars for Microsoft Outlook 2000. • Implemented corporate policy for optimizing network usage, including new file structure and mail archiving systems and enforcing information store limitations. • Built new NT servers with remote administration capabilities, including SQL and QA systems. • Designed and published customized forms for public access in MS Outlook. • Developed and deployed strategies for file sharing and enterprise-wide anti-virus protection.

• SCO Unix support including user administration, and remote support via Double Vision. • Supporting Novell IPX/SPX network and user administration via Syscon. • NT account administration including group and home directory configuration. • Troubleshooting connectivity via TCP/IP for remote access systems. • Configuration and troubleshooting Citrix remote control software for remote access to server side applications. This includes the use of Metaframe administrator for server-side configurations. • Installation and advanced support of Lotus Notes. Support of Windows 95 and 3.11.

• Maintained a multi-platform, multi-network WAN running IPX/SPX and TCP/IP Ethernet on NT and Novell. • Developed and implemented procedures for centralized troubleshooting techniques. • Provided help desk support and remote access administration for 20,000 users located at 734 properties worldwide. • Novell network client troubleshooting, including dual network logon. • Supported Windows 95/98/NT on a global network with 32,000+ users. • Supported the largest Exchange network in the world. • Beta tested multiple scenarios, including MacAfee SecureCast and Windows 2000 Professional Edition.

• Maintained Windows NT/95 LAN of 2,000 users running TCP/IP Ethernet. • General troubleshooting and maintenance of network printers. • Supported users of Office 97 software. • Provided Internet training for new users.

Windows Network Administration

Education record

Education record