Oak Whitbread-Hardman Email & Phone Number

Providence, Ri

• Oversaw parts ordering and inventory management, ensuring optimal stock levels and timely replenishment to support service operations.• Organized and executed workflows and schedules for service operations, optimizing personal productivity and ensuring timely completion of tasks to meet customer needs.• Delivered exceptional customer service, addressing inquiries, resolving issues, and fostering positive relationships to enhance overall satisfaction and loyalty.• Oversaw parts ordering and inventory management, ensuring optimal stock levels and timely replenishment to support service operations.• Organized and executed workflows and schedules for service operations, optimizing personal productivity and ensuring timely completion of tasks to meet customer needs.• Delivered exceptional customer service, addressing inquiries, resolving issues, and fostering positive relationships to enhance overall satisfaction and loyalty.

Boston, Ma

Landry's Bicycles is a top-rated, employee-owned bicycle dealer with local stores across Massachusetts. I temporarily returned to work during the busy season after moving back to the east coast from CA.• Top three in mechanical production for two years with $110,00 and $125,00 of labor dollars personally completed in year• Led mechanical team through multiple store transitions while successfully keeping staff morale up and hitting sales goal targets• Role expanded to accommodate expanding shop needs -- increased opportunity to interface directly with customers and work closely with marketing, sales, and external vendors

Tustin, California, United States

The Path Bike Shop is Southern California's destination community bike shop. I re-located to CA for my partner’s career in January 2020 and worked with the team for a year before returning to the east coast to buy a house in RI. • Developed and managed administration of WFH bike-building policy during onset of Covid-19 to ensure community needs were consistently met• Identified and resolved operational issues in a timely manner• Successfully self-directed bicycle builds and maintenance schedule to meet strict deadlines

Natick, Ma

• Responsible for all aspects of bike service and maintenance including completing customer write-ups, effectively communicating with customers on the phone and via email, ordering parts from multiple vendors, and scheduling ad-hoc projects • Proactively pursued opportunities to learn new skills and host teach-back sessions for other teammates • Recognized by management for dedication to work, attention to detail, and spotless attendance record - regularly and happily accommodated need for late night and weekend scheduling

• Responsible for conducting accurate bi-yearly inventory audits • Picked and delivered inventory to the retail shop daily to meet customer demand • Counted and received inventory to ensure accurate catalog supply available for e-commerce customers

• Completed furniture assembly initiatives in a timely and organized manner • Cleaned and organized warehouse daily to maintain high-impact ready-to-work environment • Worked with customers to arrange deliveries and ensure overall satisfaction

Education record

Education record