Oana Godeanu Email and Phone Number

Monitor the plant availability and material flows.Maintain and monitor the master data and parameters in EWM as well as carrying out root cause analysis Coordinate and support the operational process between the automation and the conventional areas.Trial and optimise concepts to improve processes.

Working towards achieving site KPIs Use of Yard, WVS, CPS and PKMS systems controlling the order well throughout the shift to ensure flow of workAnalysed processes and system queues to anticipate process disruptions, make necessary adjustments and determine the need for relocation or replacement.Recruitment, training, coaching and mentoringTeam management and leadershipHR, Kronos

Responsabilities:• Day to day leadership and motivation of a team of operatives in accordance with the company’s policies and values• Organise the team and reallocate colleagues to different activities based on prediction and analisys of real time information to insure that all shift tasks and KPIs are compleated on time• Ensure all Health and Safety obligations are met providing a leagal and safe working environment for all collegues• Produce and analise regular reports and… Show more Responsabilities:• Day to day leadership and motivation of a team of operatives in accordance with the company’s policies and values• Organise the team and reallocate colleagues to different activities based on prediction and analisys of real time information to insure that all shift tasks and KPIs are compleated on time• Ensure all Health and Safety obligations are met providing a leagal and safe working environment for all collegues• Produce and analise regular reports and statistics on a daily basis; follow up on work results• Managing grievances, return to work and disciplinaries in an unionised environment• Overseeing security operations• Monitoring employee T&A and payrolls through Kronos Show less

Responsibilities:• Supervising the warehouse well function through Witron Visualisation System (WVS)• Help the engineers and fixers to find any issues and work with them in order to solve them in a timely and safe manner• Chase through journey completion to ensure store service and site KPIs are met• Control the staff manning in the ergonomic picking area using the Car Picking System (CPS) and help them deal with any kind of faults and ensure store availability is met at all… Show more Responsibilities:• Supervising the warehouse well function through Witron Visualisation System (WVS)• Help the engineers and fixers to find any issues and work with them in order to solve them in a timely and safe manner• Chase through journey completion to ensure store service and site KPIs are met• Control the staff manning in the ergonomic picking area using the Car Picking System (CPS) and help them deal with any kind of faults and ensure store availability is met at all times• Use of WVS,CPS and PKMS systems and controlling the order well (excel based) throughout the shift to ensure flow of work and ensure all errors are located in a timely manner• Communicate with all colleagues and managers to ensure site KPIs are met and that all aspects of health and safety are adhered to Show less

Responsibilities:• Finding new customers and managing the relationship with the old ones• Manage customer receipts, prepare estimates.• Keep inventory of the printers and machines in the shop and of the materials needed for their proper workAchievements:• Achieved a high-quality service that was recognised and appreciated by my superior• Set-up and operated an embroidery activity.• Consistently received positive feedback from clients on performance reviews

Responsibilities:• Keep track of the 30 agents the team consisted of• Analyse their results both in terms of quantity and quality• Held feedbacks and help the team acknowledge their KPI’s based on Excel tables and improve their scores• Report the results to the end customers• Analyse customers surveys• Collaborate with other departments (on site technicians, warehouse, repair centre) in order to obtain the best results in customer service• Organise the holidays•… Show more Responsibilities:• Keep track of the 30 agents the team consisted of• Analyse their results both in terms of quantity and quality• Held feedbacks and help the team acknowledge their KPI’s based on Excel tables and improve their scores• Report the results to the end customers• Analyse customers surveys• Collaborate with other departments (on site technicians, warehouse, repair centre) in order to obtain the best results in customer service• Organise the holidays• Recruit from a linguistic point of view (customer support centre for Lenovo users in Germany Austria and Switzerland – high level German language knowledge required)• Process trainer• Schedule examinations by coordinating appointments.• Welcome new employees to the organization by conducting orientation.• Provide payroll information by collecting time and attendance records.• Submit employee data reports by assembling, preparing, and analyzing data.• Maintain quality service by following organization standards.• Maintain technical knowledge by attending educational workshops; reviewing publications.• Contributes to team effort by accomplishing related results as needed.Achievements:• Stabilising the team – finding the appropriate people for the job who also lasted in team for longer period of times than usual• Helped the team to increase the scores: customer satisfaction grades; lower case backlog; abandon rate;• Helped the agents to improve their communications skills, to be client orientated• Improved the relation with other departments Show less

Responsibilities:• Good client communication skills• Determine if the issue presented by the customer is hardware related or software and provide the appropriate solution (Lenovo business line users)• Solve each problem as quickly and as good as possibleAchievements:• Constant target achievement (number of calls taken, issues solves efficiency, survey scores)• Consistently received positive feedback from customers which led to the promotion of being a process trainer

Responsibilities:• Translation of documents English – Romanian; German – Romanian and vice versa• Interpretations – Simultaneous and Consecutive Achievements:• Good customer reviews resulting in new projects that I was called for