Seun Aribo Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Develop and implement policies and procedures to ensure efficient and effective operations.
• Manage expense budgets and resources to ensure cost-effectiveness and optimal use of resources.
• Identify and address operational and personnel issues, including resolving conflicts and implementing solutions.
• Lead Human Resources across the company.

Greater Boston Area

• Partnered with the General Manager on hotel strategies, including P&L, operations and sales, and maximized revenue by anticipating market shifts and developing an annual business plan.
• Implemented hotel’s auto-attendant, leading to an 8% increase in room sales revenue YOY.
• Improved ancillary sales by 15% YOY.

Greater Boston Area

• Led Pre-Opening activities encompassing recruitment, training, brand alignment, safety and revenue-generating strategies. (Rooms, ancillary, & miscellaneous revenue)
• Responsible for providing strategies to improve ranking from 89th to 12th in all of Boston.
• Grew overall guest satisfaction score from 8.8 to 9.5 in the first full year of the business.

Cambridge, Massachusetts

• Trained incoming employees on restaurant POS & hotel PMS. Also responsible for onsite IT support.
• Worked directly with the Revenue Manager to build and execute a promotional strategy for a 10% YOY growth.
• Assisted in the change management rebranding from Hotel Tria to Freepoint hotel.

Boston, Massachusetts

• Responsible for scheduling up to 25 front office staff members.
• Trained, acted as mentor, and handled necessary disciplinary actions for all front office employees.
• Attended pre- and post-resume meetings to establish a relationship with the customer, understand group needs, and sets and manage expectations.
• Reviewed guest satisfaction results and other data to identify areas of improvement.
• Set goals and expectations for direct reports using the annual performance… Show more
• Set goals and expectations for direct reports using the annual performance review process and held staff accountable for successful performance. Show less

Greater Boston Area

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Assist with the check-in and check-out of groups and tours

Master Of Business Administration - Mba, Finance, General

Bachelors Of Science, Business Administration And Management, General