Obinna Eke Email & Phone Number

Kingston Upon Hull, Gb

Technical Support & Troubleshooting: Provide first-line support for hardware, software, and network issues, ensuring swift resolution.Installations & Configurations: Perform on-site (and remote) installations and configurations of systems and software, ensuring seamless integration.User Assistance & Training: Assist users with software setups and account configurations; provide training and create user manuals.System Monitoring & Maintenance: Monitor systems for issues, perform routine maintenance, and proactively resolve potential problems.Incident Management & Documentation: Log, prioritize, and track incidents; maintain detailed documentation and reports.Security & Compliance: Ensure all installations and support activities comply with security standards and company policies.

London, England, United Kingdom

Data collection based on a strict and predefined template.

channels management, Flexcube First level support, IMTO management, critical services monitoring

IT customer service and relationship management Preparation of IT and business reportIncident managementProblem managementSupervision of IT service desk analystsApplication support

Supervision of Cash and teller service supervisor, tellers, Customer service executivesCreate a strong workforce by developing competent individual in the banking operation team.Maintain oversight of daily transactions in the branchTaking ownership of customer issue and following problems through to resolution

ATM support and reconciliationVault managementTraining and supervision of tellers

Maitama, Abuja

Master'S Degree, Advanced Computer Science

Activities and Societies: British Computer Society

Bachelor Of Technology - Btech, Mathematics And Computer Science

Activities and Societies: CCNA Alumni

Wassce, Waec, Neco, Gce, Waec, Waec

Fslc, First School Leaving Cert