Michael O'Brien Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

323 Great South Road, Greenlane, Auckland

Change and Communication Management lead supporting the Group Shared Services transformation programme.

Melbourne

• Working alongside the Managing Director/Owner, responsible for strategic enterprise change management focussed on transformational growth and operational excellence.Championed business expansion by relocating to NZ to.
• Lead business through successful enterprise change using PROSCI ADKAR model
• Established NZ office and improved sales capability by 50% through strategic staff placement, mentoring and HR initiatives
• Won new business via market leading compliance and training frameworks

Melbourne, Australia

• Reporting to the Executive General Manager, responsible for strategy and overall productivity/effectiveness of face to face sales, retail kiosk and field service operations.Directed change management initiatives using.
• Conducted enterprise change initiatives using PROSCI ADKAR model for Workday and Google for work platform integration
• Directed business through challenging period of change during restructuring and ultimately when the Australian and New Zealand division were decommissioned
• Reduced cost through off shoring initiatives creating annual savings of $200,000+

Melbourne, Australia

Lead a national merchandising campaign for an international financial institution.Built client relationships through the campaign delivery process from implementation to completion | Engaged national teams to deliver outcomes on time, to budget | Controlled and reported campaign performance to C level staff against agreed KPIs | Instigated change to ensure.

Melbourne, Australia

Sourced, scoped and presented new business opportunities to senior leadership | Prepared quotes and proposals for new customers | Promoted cross divisional product offering | Directed team through new business implementation pipeline.Instigated tablet focussed integration projects | Accountable for technical aspects of partner’s software and hardware.

Melbourne, Australia

Responsible for the day to day performance of the national State Office Support and Remuneration teams with a focus on people and resource management, process optimization, budgeting, forecasting and client relationship management.Developed interstate operations teams to ensure client KPI’s were delivered on time to budget | Exceeded team KPIs, conducted.

Melbourne, Australia

Completed short term projects focused on providing operational efficiencies and ad hoc operational support.Identified and implemented process improvements. | Worked with key stakeholders to embed new processes with a focus on structured, closed loop operational methodology | Provided ad hoc project coordination support for active sales and retail based.

Auckland, New Zealand

Operational owner for door to door division, working with top tier NZ based clients across telecommunications, energy & media industries.Built NZ operations team from the ground up, optimizing new project implementation, payroll, data analysis, budgeting, compliance, legal counsel and people management | Set up inbound and outbound verification and QA.

Auckland, New Zealand

Dual role covering call center management and project coordination.Primary operational point of contact for two door to door sales clients and one call center client, covering logistics, quality assurance and complaints management, payroll and time-sheet management, legal contract review, people management, forecasting and budgeting, client communication.

Prince2 Foundation, Project Management

PRINCE2 (an acronym for PRojects IN Controlled Environments) is a process-based method for effective project management. Used extensively.

Diploma In Information Communication Technology

Certificate In Computing

Bachelor Of Computer Science

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