Michael O'Brien Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

323 Great South Road, Greenlane, Auckland

Change and Communication Management lead supporting the Group Shared Services transformation programme.

Melbourne

Working alongside the Managing Director/Owner, responsible for strategic enterprise change management focussed on transformational growth and operational excellence.Championed business expansion by relocating to NZ to set up Auckland office | Lead cultural change by establishing effective sales, performance management and mentoring practices | Managed onboarding of Mercury NZ sales campaign | Directed enterprise change initiative to integrate superior compliance framework | Lead contact centre expansion and campaign onboarding | Managed evaluation and enhancement of sales training framework.Key Achievements:• Lead business through successful enterprise change using PROSCI ADKAR model• Established NZ office and improved sales capability by 50% through strategic staff placement, mentoring and HR initiatives• Won new business via market leading compliance and training frameworks

Melbourne, Australia

Reporting to the Executive General Manager, responsible for strategy and overall productivity/effectiveness of face to face sales, retail kiosk and field service operations.Directed change management initiatives using PROSCI ADKAR model | Conducted PRINCE2 project management | Analysed data to assess performance and lead improvement initiatives | Integrated new systems to increase efficiency while driving improvements in customer experience | Demonstrated focus on cost reduction and forecasting of revenue and expenses | Lead remote, high performing teams across ANZ.Key Achievements:• Conducted enterprise change initiatives using PROSCI ADKAR model for Workday and Google for work platform integration• Directed business through challenging period of change during restructuring and ultimately when the Australian and New Zealand division were decommissioned• Reduced cost through off shoring initiatives creating annual savings of $200,000+

Melbourne, Australia

Lead a national merchandising campaign for an international financial institution.Built client relationships through the campaign delivery process from implementation to completion | Engaged national teams to deliver outcomes on time, to budget | Controlled and reported campaign performance to C level staff against agreed KPIs | Instigated change to ensure optimum delivery of campaign outcomes.

Melbourne, Australia

Sourced, scoped and presented new business opportunities to senior leadership | Prepared quotes and proposals for new customers | Promoted cross divisional product offering | Directed team through new business implementation pipeline.Instigated tablet focussed integration projects | Accountable for technical aspects of partner’s software and hardware integration | Executed market data analysis | Created training, process, financial and project management documentation.

Melbourne, Australia

Responsible for the day to day performance of the national State Office Support and Remuneration teams with a focus on people and resource management, process optimization, budgeting, forecasting and client relationship management.Developed interstate operations teams to ensure client KPI’s were delivered on time to budget | Exceeded team KPIs, conducted one-on-ones and performance reviews | Controlled and optimized rosters within the weekly budgeted hours | Defined communication strategy to clients around operational deliverables.

Melbourne, Australia

Completed short term projects focused on providing operational efficiencies and ad hoc operational support.Identified and implemented process improvements. | Worked with key stakeholders to embed new processes with a focus on structured, closed loop operational methodology | Provided ad hoc project coordination support for active sales and retail based campaigns.

Auckland, New Zealand

Operational owner for door to door division, working with top tier NZ based clients across telecommunications, energy & media industries.Built NZ operations team from the ground up, optimizing new project implementation, payroll, data analysis, budgeting, compliance, legal counsel and people management | Set up inbound and outbound verification and QA contact center | Maintained focus on process optimization and ongoing development of people, systems and processes | Acted as conduit between door to door sales division and the greater business for IT solution delivery, HR management, Facilities management.

Auckland, New Zealand

Dual role covering call center management and project coordination.Primary operational point of contact for two door to door sales clients and one call center client, covering logistics, quality assurance and complaints management, payroll and time-sheet management, legal contract review, people management, forecasting and budgeting, client communication and IT troubleshooting.

Prince2 Foundation, Project Management

PRINCE2 (an acronym for PRojects IN Controlled Environments) is a process-based method for effective project management. Used extensively.

Diploma In Information Communication Technology

Certificate In Computing

Bachelor Of Computer Science

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