Obner U. Email & Phone Number

Toronto, Ontario, Canada

- Acted as a subject matter expert, providing in-depth guidance on platform functionalities and intricacies to team members and the company- Spearheaded comprehensive training programs for new hires, ensuring smooth onboarding and rapid integration into team workflows while developing the program further- Mentored and coached junior team members, fostering.

Toronto, Ontario, Canada

- Responsible for the highest level of technical support for hundreds of multi-million dollar clients by consistently resolving the highest number of issues- Developed high-quality technical documentation read by thousands of users- Played a crucial role in developing the Technical Solutions team by teaching new team members and pioneering our confluence.

Toronto, Ontario, Canada

- Delivered support to hundreds of companies and Enterprise customers while consistently averaging +98% customer satisfaction- Developed healthcare integration solution using advanced Lua while specializing in security topics such as SSO, TLS, LDAP, Microsoft SQL, Active Directory, and SAML- Extensive knowledge of communication protocols such as TCP/IP.

Ontario, Canada

- Established technical expertise while providing customer service to over 20,000 University students, staff, and faculty via phone, email, or in person- Addressed difficult IT issues with well-thought-out solutions via a ticketing system- Accommodated client demands to provide high level of customer support- Exposure to Windows 10, MacOS, Linux, Office.