Devin O'Brien Email and Phone Number

Organizational steward and owner of the O’Brien mission, vision, and guiding principles. Primary director of the organization’s strategy and development initiatives with an emphasis on team-driven achievement. Current activity includes:• Organizational planning and goal setting • New business development • Individual project contributions and customer service representation

Project work involves leading cost reduction and process improvement initiatives for Healthcare Purchasing and Materials Management. • Developed and lead a cost reduction intervention for a large Illinois health system resulting in $1 million in contracted savings. • Directed a 3-month rapid process improvement project for the largest health system in Illinois resulting in updated process documentation and the remediation of long-standing customer service improvement opportunities. • Delivered user training for a $550,000 web-based document management program • Coordinated a program needs analysis for 885 hospital employees resulting in the identification and resolution of quick-win process improvement opportunities.

Identified trendsetter ideas, screened potential business opportunities, and closed new business by coordinating customer requirements with business operations. Enhanced the organization’s reputation by accepting ownership for accomplishing new and novel project ideas.• Managed over $1 million in customer accounts within the print and promotional products categories. • Delivered an employee recognition project for an Illinois health system resulting in the design, production, and delivery of over 6,000 gifts to over 60 unique locations.

Served as a team resource for organizational strategy, talent management and total rewards initiatives.• Conducted leadership assessments and customized development plans for 12 emerging executives for a $40 million Connecticut bank and five emerging executives for a $11 million Florida bank• Partnered with a large Illinois association to develop a web-based compensation survey resulting in the identification and documentation of new trends among participants • Supported a cross-functional team-building workshop resulting in increased communication and collaboration among internal practice contributors

Assisted faculty with the development and delivery of a graduate level statistics program.• Designed the course module, assignments, and evaluation rubrics on Excel and introductory data analysis • Evaluated 60+ weekly assignments and provided coaching on SPSS and psychometric evaluation• Facilitated student focus groups and identified root causes of dissatisfaction resulting in greater student/instructor alignment on course objectives

Served as a resource for administrative needs at Golub & Company and @Properties. Primary responsibilities include:• Preparation and distribution of marketing materials• Serving as the liaison between building tenants, engineers, and administration• Customer support resource for calls, drop-ins, and general customer inquires