With over 10 years of experience in customer service, administration, facility management, and virtual assistance. I am passionate about delivering excellent service to clients and ensuring optimal facility functionality. I also proactively interface with visitors and clients, addressing their inquiries promptly and professionally, resulting in a 95% customer satisfaction rating based on post-visit surveys. In addition, I implement streamlined systems and processes for day-to-day office administrative activities, increasing operational efficiency by 15%. I also identify procurement needs and establish effective supply chain management, ensuring the availability of necessary supplies while reducing costs. Furthermore, I manage the preventive maintenance programs, vendor relations, and facility inspections, ensuring a safe and well-maintained environment.I create reports, presentations, and spreadsheets to support business operations and decision-making, I also coordinate travel, events, and schedules to keep clients on track and organized.I have a certificate of participation in identification, counseling, and treatment of opioid use disorder from Harvard Medical School, which enhances my knowledge and skills in providing quality care to patients with substance use disorders. I also have strong analytical, team leadership, and human resources skills, which enable me to lead cross-functional teams, optimize resource allocation, and drive continuous improvement.