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Esther Okoro is listed as Virtual Assistant at Freelancer- Self employed, a with 1094 employees, based in Abuja, Federal Capital Territory, Nigeria. AeroLeads shows a matched LinkedIn profile for Esther Okoro.
Esther Okoro previously worked as Training Business Development Officer at Michalia Limited and Admin/Customer Service Lead at Synapse Services Ltd.. Esther Okoro holds Bachelor Of Science (B.S.), Mass Communication/Media Studies from Enugu State University Of Science And Technology.
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With over 10 years of experience in customer service, administration, facility management, and virtual assistance. I am passionate about delivering excellent service to clients and ensuring optimal facility functionality. I also proactively interface with visitors and clients, addressing their inquiries promptly and professionally, resulting in a 95% customer satisfaction rating based on post-visit surveys. In addition, I implement streamlined systems and processes for day-to-day office administrative activities, increasing operational efficiency by 15%. I also identify procurement needs and establish effective supply chain management, ensuring the availability of necessary supplies while reducing costs. Furthermore, I manage the preventive maintenance programs, vendor relations, and facility inspections, ensuring a safe and well-maintained environment.I create reports, presentations, and spreadsheets to support business operations and decision-making, I also coordinate travel, events, and schedules to keep clients on track and organized.I have a certificate of participation in identification, counseling, and treatment of opioid use disorder from Harvard Medical School, which enhances my knowledge and skills in providing quality care to patients with substance use disorders. I also have strong analytical, team leadership, and human resources skills, which enable me to lead cross-functional teams, optimize resource allocation, and drive continuous improvement.
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Remote
1. Manage day-to-day administrative operations for clients, ensuring that calendars, emails, and project management systems are up to date.2. Provide exceptional customer service to clients.3. Data entry (google sheet and Excel)4. Arrange travel itineraries5. Agenda preparation and minute taking 6. Email management
Abuja, Federal Capital Territory, Nigeria
1. Create training materials, including video tutorials, manuals, and presentations.2. Work closely with department heads to identify training needs and develop custom programs to improve skills and performance.3. Provide ongoing support and follow-up with clients post-training to gather feedback and identify opportunities for future engagement.4. Contribute to the development of business strategies that align with the goals and objectives of Michalia Training Institute
Federal Capital Territory, Nigeria
• Register and allot Electronic Medical Records (EMR) to new patients, streamlining the process and reducing registration time by 20%.• Proactively interface with visitors/clients, addressing inquiries promptly and professionally, resulting in a 95% customer satisfaction rating based on post-visit surveys.• Deliver exceptional service to ensure customer satisfaction, achieving a 90% positive feedback score from client feedback forms.• Implement streamlined systems and processes for day-to-day office administrative activities, increasing operational efficiency by 15%.• Identify procurement needs and establish effective supply chain management, ensuring the availability of necessary supplies while reducing procurement costs by 10%.• Oversee facility maintenance needs, coordinating repairs and maintenance tasks, resulting in a 25% reduction in facility downtime and ensuring a safe and well-functioning environment for clients.
Nigeria
Abuja
Abuja
Nigeria
Attract potential clients by answering service questions; suggesting information about other services.Open clients accounts by recording account information.Maintain client records by updating account information.Resolve service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.Contribute to team effort by accomplishing related results as needed.
Attending to customers via telephone and /or one-on-one. Attract potential clients by answering service questions; suggesting information about other services. Open clients accounts by recording account information. Maintain client records by updating account information. Resolve service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. News casting and presentation
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Esther Okoro works for Freelancer- Self employed.
Esther Okoro is listed as Virtual Assistant at Freelancer- Self employed.
Esther Okoro is based in Abuja, Federal Capital Territory, Nigeria while working with Freelancer- Self employed.
Esther Okoro has worked for Freelancer- Self Employed, Michalia Limited, Synapse Services Ltd., Oaks And Acorns Montessori School, and Hawkview Attorneys And Solicitors.
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Esther Okoro holds Bachelor Of Science (B.S.), Mass Communication/Media Studies from Enugu State University Of Science And Technology.
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