Orla Byrne Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Develop and deliver change strategies for implementation across Mercer’s Contact Centre to deliver positive client and customer outcomes. Design, develop and deliver effective communications for contact centre services.

Melbourne, Australia

Hands on operational role within Mercer’s superannuation contact centre working on concurrent projects to plan and deliver change management activities.Change Lead to plan, deliver and manage the successful implementation of ‘Protecting Your Super’ legislative changes within Helpline. Partnered with Client Liaison team and Relationship Managers to support client and business initiatives from a change perspective.

Dublin, Leinster, Ireland

HR Coordinator for the Irish Commercial business, supported the business strategy through the execution of the people and talent agenda for both ROI and NI. HR Business Partnering support to Europe and Global Functions (Finance, CR, Legal, HR, DBS) based in Ireland to ensure we had the right structures, capabilities and talent for the future as well as creating the right environment for our teams to deliver exceptional performance.

Dublin

Functional Lead responsible for the design, delivery and implementation of Compensation and Benefits modules for HR Information System implementations. Concurrently managed two projects:1. A rollout of a global HR Information System for a Danish client in the manufacturing industry with entities in 45 countries that enables globally aligned reward processes and supports managers of international teams2. A large implementation for a professional services firm with over 2500 employees in Ireland and the UK that improves HR delivery of the annual compensation and benefit review processOther projects included: •Supporting the Project Manager for a large financial services engagement by developing and maintaining process flows, creating presentations and tracking project hours.• Collating and reviewing documentation and producing reports for the Central Bank for a large financial services project.

Grand Canal Square, Docklands, Dublin 2.

• Proactively responded to employee needs and ensured that the employees were responded to quickly and effectively• Actively partnered with and coached line managers in dealing with employee performance or conduct issues • Co-ordinated internal and external recruitment and selection processes from scheduling interviews, reference checks, management of contractual offer and acceptance and induction of new staff• Worked closely with the HR Director and General Manager to ensure robust communication channels were maintained throughout the organisation.• Created and distributed monthly staff newsletters to drive employee engagement

Whitewater Shopping Centre, Newbridge, Co. Kildare

Worked as a part time sales assistant in an extremely customer focused role to deliver high standards of customer service and drive sales. Consistently reached and exceeded targets set through up-selling and strong product knowledge

Brown Thomas, Grafton Street, Dublin 1.

Full time make-up artist for the prestigious Giorgio Armani brand. Worked hard to drive sales,increase productivity and recruit new clients. Consistently met and exceeded sales targets. Retained a position as one of the top ten highest sellers of the cosmetics department.

Brown Thomas, Grafton Street, Dublin 1.

Full time make-up artist for the luxury brand Chanel. Consistently achieved and exceeded high sales targets whilst displaying strong product knowledge and the highest levels of customer service. Achieved the 3rd highest sales within the cosmetics department for 2008.

Bachelor Of Arts (Honours), Human Resource Management, First Class Honours

Key Achievements: - Highest overall results in NCI’s School of Business 2012 and 2014 - President’s Student Award 2014 for outstanding.

Master'S Degree, Employee Engagement

Won a President’s Research Award Scholarship worth €31,500 to complete a Master’s of Business by Research on ‘Employee engagement.

435 Points