Deepak Kalachattil Email & Phone Number

Melbourne, Australia

Melbourne, Australia

• Performed the role of Application support and maintenance lead, responsible for handling round-the-clock production incidents and service requests.
• Performed the role of Reporting analyst, providing end-to-end reporting solutions for the project. This involves identification of business related functions, their technical implementations, report design, analytics.
• Performed the role of Application Lead, involved in the preparation of Solution Design, Pre-feasibility analysis and Impact assessment documents along with estimation activities.
• Provide expertise in the CSG WBMS product, consisting of the billing application components Intermediate, Interconnect, Roaming Manager, Portal and Integrated Semantic Layer.
• Creation and set-up of Splunk interface and dashboard utilizing application logs and logins.
• Created a number of PL/SQL scripts to automate report generation and for fixing issues.

Melbourne, Australia

• Performed the role of Application/System analyst, involved in the preparation of RDD, Pre-feasibility analysis, Reporting requirements and Impact assessment documents along with estimation activities.
• Primary contact point for client, responsible for client deliverable and coordination with offshore team.
• Create new reports or modify existing reports using Crystal reports tool and in-house PowerBuilder GUI as per the Business Requirements
• Prepare Impact Assessment report with an accurate estimation for the client requirement in quick time.
• Defining and improving change, release, and configuration management processes and ensuring compliance.
• Involved in investigation and restoration of Critical and High incidents that has an SLA of 2 and 4 hours respectively.

Melbourne, Australia

Bangalore

Bangalore