Brian Ocampo Email & Phone Number

Toronto, On, Ca

• Work with clients to successfully launch within KPI’s.• Coordinate and communicate with internal stakeholders to launch a client successfully such as Product, Tech and commercial teams. • Actively project manage all client onboardings and provide weekly updates to the executive team. • Maintain a high-level understanding of the needs of the company and technical platform knowledge.• Weekly and monthly reporting. • Provide the voice of the client to the preparation of platform feature enhancements. • Support desk on call and regular assignment as needed. • Triage all customer support tickets by performing the necessary probing and troubleshooting steps required within SLA’s.• Monitor all tickets through HubSpot and ensure clients are responded to in a timely manner.

• Receives inventory and communicates inventory variances and damaged products. • Picks appropriate item and quantity for each customer order.• Greet customers on site and confirming information for pick up orders.• Corresponding with vendors and customers by e-mail to finalize orders and answer questions.• Updating inventory and editing product information via Shopify.

• Managed restaurant image database for Canada, working alongside various clients, including enterprise clients such as (LCBO, A&W, Eataly, 7-Eleven, Subway, etc.).• Performed simple cropping, resizing, colour correcting and balancing actions to large volumes of photoseveryday using Adobe Lightroom.• Uploaded images to the website while following standardized file naming, tagging and saving procedures.• Assisted in the photo studio as needed while having the opportunity for hands-on experience with products.• Corrected image flaws (cropping, compositing, retouching) using Adobe Photoshop and Adobe Lightroom.• Ensured image batches were web-ready.• Created a dish-level photo requirement manual to maintain branding and consistency throughout the platform.• Partnered with Meero and took lead in weekly collaborations to ensure consistent quality and forecast photoshoot numbers were met monthly.• Conducted phone calls with clients to provide details regarding their photoshoot and the dish-level guidelines, while answering any questions.• Tackled backend menu edits and menu creations when support was needed.

• Produce finely handwritten letters and cards for clientele.• Quality Control (proofreading every address and message for errors).

• Assisted vet techs and veterinarians in restraining felines and canines for blood work. • Responsible for setting up rooms for surgery and dental appointments.• In charge of restocking exam rooms with equipment used by doctors.• Maintained cleanliness of surgical tools by wrapping then sterilizing in autoclave.• Billing out clients and answering calls when front desk needs assistance.• Ensured animals with medical conditions receive proper meds on schedule.

• Followed up on e-mails and phone calls. • Created promotional material for upcoming events using Photoshop and InDesign.• Assisted upper management in promoting events to potential clients. • Worked with upper management to ensure projects are completed on time.

• Maintained and updated BCRs by confirming all client signed estimates, invoices and POs have been received to ensure jobs were populated accurately. • Managed the financial and accounting responsibilities for OLG brands. (e.g. created estimates and filled out time transfer reports to cover overages on jobs).• Took lead in managing the creative process for various jobs by booking resources and following up with studio on print and out-of home creative development. • Proofread copy within creative executions and contributed ideas, which allowed me to assist with the next steps on the status report.• Spearheaded the Intern Social Committee and organized the agency’s “Friday Wine Downs”—implementing an event or game approved by the president, once a week to boost agency morale.

• Created contact reports after each client meeting. • Analyzed ClearDecisions data and produced conclusions for Prestige and Church & Dwight brands, which were shown in client presentations. • Followed up with the creative team on changes and timing for certain projects, such as the Target Employee postcard, which was e-mailed out to thousands of Target employees across Canada. • Managed travel arrangements for Target team and maintained an estimate report for all trips using Microsoft Excel.• Reviewed BCR by ensuring all jobs were indicated correctly with final costs.

• Accepting notice of registration cards and identification to allow voting.• Counting ballots at the end of the voting process and ensuring all ballots are balanced.

Advertising

Activities and Societies: Attended New York Ad Week 2012

Art & Design Foundation