Cecilia Thomas Email and Phone Number
I am a professional with over Six years of diverse experience in Financial technology, telemarketing, ethical debt recovery, and operations support. Currently, I am a Medical Workforce Administrator in the Human Resources Department at the National Health Service(NHS). I manage various aspects of workforce coordination, recruitment and payroll optimization for Medical & Dental Staff.With a strong foundation in customer experience advocacy, I am dedicated to cultivating positive relationships with clients, swiftly resolving issues, and leveraging digital platforms to enhance trust and reliability. Complemented by certifications in workplace etiquette, negotiation, and conflict management, I excel as a communicator and solution-oriented individual.Furthermore, my adaptable mindset and resilience equip me to thrive in dynamic environments. Beyond my professional endeavours, I am deeply passionate about spoken word and public speaking, leveraging these skills to connect with audiences as a sought-after speaker and mentor. Continuously seeking opportunities to support others in their professional growth, I am committed to empowering individuals to excel in their careers.
Bedfordshire Hospitals Nhs Foundation Trust
View- Website:
- bedfordshirehospitals.nhs.uk
- Employees:
- 203
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Medical Workforce Administrator(Hr)Bedfordshire Hospitals Nhs Foundation TrustUnited Kingdom
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Medical Workforce Administrator(Hr)Bedfordshire Hospitals Nhs Foundation Trust Dec 2023 - PresentUnited Kingdom -
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Operations Support AdministratorChime Social Enterprise Cic Mar 2023 - Dec 2023England, United Kingdom -
Customer Experience AdvocateIpnx Nigeria Limited Aug 2021 - Jan 2023Nigeria -
Customer Account ManagerBfree Africa Aug 2020 - Jul 2021Lagos, Nigeria• Designed customer-friendly payments plans and negotiated structural changes with management. • Reviewed company’s debtor lists and devised strategies for funds retrieval. • Maintained regular contact with customers to ensure timely repayment of overdue bills.• Received multiple awards/bonuses as a high-performing team member based on surpassing customer experience and funds retrieval targets. • Utilized phone dialer software, such as Linphone and 3Cx in the proper dispensation of duties assigned and also adequate storage of customers feedback and escalations.• Managed large amounts of inbound and outbound calls in accordance to the average handling time.• Engaged with customers to devise loan repayment strategies to retrieve company funds.• Proposed and implemented solutions to improve customer experience to reduce defaults and customer churn. -
Customer Relationship OfficerOpay Dec 2019 - Aug 2020Lagos, Nigeria• Innovated ideas to organically grow the organization’s customer base.• Developed and Implemented follow-up strategies to increase customer retention. • Achieved an increase of 50% client retention, thereby reducing customer churn.• Dispensed information about new products to customers, by establishing high product knowledge through calls.• Managed large amounts of inbound and outbound calls in accordance to the Average handling time.• Utilized Social media platforms to swiftly disburse technical support to customers requests. -
Counseling Psychologist / Language Coach(English)National Youth Service Corps Dec 2018 - Oct 2019Nigeria• Managed the social activities of the Mayrays Group of schools• Trained the students on Communication skills through debate organization.• Trained the students on time management and provided general counselling services. • Introduced a Spelling Quiz weekly, which enhanced the students' ability to join inter-school competitions, leading to improved writing and speech. -
Member Of The Senate -Senate Council(17/18)University Of Ilorin, Nigeria Aug 2017 - Aug 2018Ilorin West, Kwara, NigeriaRepresented a total number of 9000 students from my faculty to add clarity in the decision making process of the student union. -
Assistant ManagerJudy & Geb Enterprise Jul 2012 - May 2016Nigeria
Cecilia Thomas Skills
Cecilia Thomas Education Details
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Second Class Upper
Frequently Asked Questions about Cecilia Thomas
What company does Cecilia Thomas work for?
Cecilia Thomas works for Bedfordshire Hospitals Nhs Foundation Trust
What is Cecilia Thomas's role at the current company?
Cecilia Thomas's current role is Medical Workforce Administrator(HR).
What schools did Cecilia Thomas attend?
Cecilia Thomas attended University Of Ilorin.
What skills is Cecilia Thomas known for?
Cecilia Thomas has skills like Customer Experience, Presentation Skills, Sales Strategy, Social Media, Public Speaking, Human Resources, Soft Skills, Account Management, Microsoft Products, Coordinating Skills, Event Planning, Persuasive Speaker.
Who are Cecilia Thomas's colleagues?
Cecilia Thomas's colleagues are Oluwadamilola Shonoiki, Bright Nyarko, Abu-Bakar N., Sue Walsh, Mira Sahbi, Johnbosco Ndubuisi, Rodney Santiago.
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