Frank Perez Email & Phone Number

Oakland, Ca, Us

Manage the Training and Development function for the UC Path group within the University of California Office of the President, overseeing and implementing internal and external training strategies including the enhancement of training materials and creating new hire training program for the 230,000 employee base of the University system. Manages resources to meet schedule and goals from organizational goals, initiatives and directives. Determines and evaluates program practices and recommends initiatives. Develops the short term strategic and organizational goals of the unit. Represents the program in interactions with internal and external organizations.Develops and administers training and development services and programs for UC Path, including developing and maintaining course materials for the 15 UC locations. Manage and develop training specialists involved in the development and execution of professional training and development programs.

Clearwater, Fl, Us

As the Vice President of Global Instructional Technology for this SaaS based simulated phishing and cybersecurity awareness training company, I led teams in Europe, South Africa, Brazil, the U.S. and Japan in the creation of cybersecurity awareness and compliance eLearning content for customers.CONTENT CREATIONCollaborated with customer support, marketing, and sales teams to collect and disseminate feedback to ensure content creation teams are providing world-class eLearning products and courseware.PROJECT MANAGEMENTProvide visionary leadership over the global production and localization schedule, project coordination, and Q/A for the creation of KnowBe4 branded courseware, and communication of timelines within the courseware roadmap.Build a consistent user experience through long-term strategic insight into the distribution of learning activities, localization, and themes.Provide leadership and feedback on the creation of storyboards, project and production plans, and other planning materials so efficiencies are gained.Create, maintain, and present the roadmap for all publishers across the globe.QUALITY ASSURANCEEstablish and continuously improve the Q/A standards and processes.Standardize Q/A processes across all publishers.Ensure that our content is accurate and up-to-date with the latest standards and best practices.ELEARNING EXPERTISEProvide eLearning expertise and leadership to contribute to a best in class learning experience for security awareness training.Research best practices in eLearning planning and concepts and incorporate them into our courseware planning documents.Suggest new technologies to automate production and/or improve the learner/user experience.WEB ACCESSIBILITYHelp lead web accessibility in the development of planning materials and content to WCAG standards so that all users can access content.

Long Beach, California, Us

RESPONSIBLE FOR:Company-wide training and employee development programAnalyze training needs to develop new programs or modify and improve existing programsDesign and conduct new hire and current employee orientation sessions and arrange on-the-job training for new hiresConduct instructor-led trainingDevelop and implement train-the-trainer programsDevelop testing and evaluation proceduresCreate and design training manuals, multimedia visual aids and other educational materialsContinuously seek and support new approaches, practices and processes to improve the efficiency of training services offered. Ensure the company is in compliance with all state and federal laws as it pertains to mandatory training as well as areas of safety.Continuous evaluation and improvement of training programs and curriculums. SELECTED ACCOMPLISHMENTS• Created, branded and built out the corporate university for a 2000 person workforce in a highly regulated industry. • Added $500,000 to bottom line by streamlining initial onboarding of field personnel.• Implemented centralized Learning Management System (“LMS”) leveraging the existing HRIS to administer training paths of the 2000 person workforce. • Awarded authorization to certify personnel by CalTrans (the California Department of Transportation) 1 of only 3, and the only commercial organization so recognized.• Worked cross-functionally with business stakeholders, building partnerships with Subject matter experts to build out and deploy 50+ courses/lessons including mobile applications to personnel. • Conducted enterprise-wide needs assessment to gauge employee engagement. Analyzed results and then designed and introduced two career development programs: • The first Leadership Development Program, graduating 20 'high-potential' employees over two years contributing to a 95% retention rate • A High School GED program which graduated 5 in the first year and was greeted with appreciation from the workforce.

Irvine, Ca, Us

I built a $6M IT Education Training Services business by adding Cisco, IBM, Hewlett Packard Enterprises to Information Technology Training portfolio. Driving revenue in the information technology industry means one has to have good vendor relationships with manufactures of software and hardware. I managed the relationship with the vendors above and as well with VMware, VEEAM, Juniper, Fortinet and others. I owned the P&L for the department and managed the operational logistics including scheduling, delivery, instructors, supplier negotiation and contracts as well as the global learning management system (LMS) service and customized development, Through my efforts we were awarded “Best Channel Training Program” in 2016 & 2017 by ChannelPro Network an industry association and I was recognized as a 'top manager' for the company.

New Braunfels, Texas, Us

Directed corporate university/ learning department for $300,000,000 franchisor of B2B computer learning centers. Managed budget of $2,500,000, dotted line accountability to 300-plus franchise operators worldwide. • Cultivated 500% increase in students & reduced travel expenses over 200% by designing and deploying a distance learning program for new sales personnel. This program was rated No. 1 most appreciated service from franchisor.• Implemented key metrics, introduced new rewards systems for instruction quality, resulting in improvement of 15% on already great training quality. As a result received an Award for ‘Best Learning Achievement’ by an external commercial learning assessment rating agency.• Reestablished curriculum, sourced learning architecture (LMS), defined instructional design, producing content for blended learning strategy incorporating instructor-led and eLearning training modalities. • Oversaw the delivery of more training class completions including train-the-trainer, sales process, and software training courses, in the first year of new curriculum- than in previous three years combined, by introducing blended learning model. • Designed and developed over 60 interactive e-learning courses to SCORM, AICC & xAPI standards. • Produced and emceed five consecutive 1,000-person annual conferences managing a budget of $500 K, scheduling, designing and facilitating workshops, organizing and facilitating sales kickoff events.

New Braunfels, Texas, Us

P&L responsibility for Division with varied day-to-day that include strategic planning, operations and sales training events. Coached Executives, Owners, General Managers on business and sales skills, successfully tripling revenue to $15.0 million and growing royalty stream by a 700%.

Plano, Tx, Us

P&L responsibility for the International Division. Responsible for upholding company standards of systems and services in international branches including image, quality and customer service standards. Managed the relationships with our international partners in Canada, Japan and The Netherlands. Coordinated new store openings.

Mba, Business Administration And Management, General

Bachelor Of Arts, Economics