Katie O'Connor Email & Phone Number

Minneapolis, Minnesota, United States

New Project Intake & Prioritization• Developed custom prioritization model with weighting and calculations, refined through facilitating cross-functional workshops and feedback collection to enhance functionality• Supported new process across PMO, including road mapping, pilot testing, and change managementTransformation Management Office Start Up• Collaborated with cross-functional leaders to develop a program strategy and mobilize a governance structure with C-suite representation across finance, technology, and operations• Bridged the gap between strategy and execution by developing internal program management collateral, including project plans, status reports, and stakeholder management templates• Enabled the internal team to run the program through completion by coaching on content management, building a toolkit, and standing up a new, best practice operating modelPost-Merger Customer Migration Strategy• Developed a decision-making and prioritization framework to migrate existing contracts to newly standardized products, resulting in an $8M margin upside• Modeled financial scenarios to determine the financial impacts of various migration approaches, identifying a potential net margin downside of $20M and developing a risk mitigation plan• Collected and cleaned financial and client-level data across multiple systems to support further modeling and analysis• Created migration process maps detailing steps and responsible party, resulting in a multi-year migration strategy and roadmapEnd-to-End Product Implementation Program• Partnered with senior executive sponsor, led global compliance firm through a harmonized end-to-end product implementation, established Implementation Management Office and governance structures, developed standard operating procedures• Project managed 26+ workstreams, including weekly project status meetings and reports with risks, actions, decisions, and progress updates to escalate to Project Sponsor and key stakeholders

Minneapolis, Minnesota, United States

Strategic Prioritization• Developed custom prioritization framework excel assessments and PowerBI dashboards driven by client identified metrics and user experience • Directed a small project and managed client expectations and relationships, delivering work that exceeds expectations, and raises risks throughout the life of the project • Consolidated and analyzed 93 Excel assessments and led data upload to PowerBI dashboard, building customized updates to ensure client satisfaction • Led 19 University leaders through 29 hours of workshops, facilitated collective and collaborative decision making, and prioritization of 240+ ideas to identify $15M in cost savings and revenue generating ideasCulture & Process Transformation • Led a culture and leadership transformation following an organization-wide restructure and rollout of new goals• Defined priorities for transformation, prototyped a customized prioritization tool and developed communications for all teamsBoard Support & Event Planning• Partnered with Executive Director to improve efficiency and effectiveness of monthly Board Meetings as well as project managing their largest fundraiser• Facilitated quarterly and yearly goal setting workshops following the Traction modelInternal Comms & External Marketing• Increased LinkedIn follower base by 21% in 4 months through content development, website management, and internal marketing collateral

Minneapolis, Minnesota, United States

During the rest of the year, I focused on the following tasks:• Supporting client delivery and project work as well as internal projects• Developed, sourced, interviewed, and onboarded the next Pioneer Intern to ensure proper transitioning• Managed and created all social media and marketing collateralIn my thirteen week summer internship, I completed the following tasks:• Created over 155 total pieces of digital marketing content on our Instagram, LinkedIn, Website, and internal marketing collateral • Researched and crafted deliverables for two national client projects• Increased LinkedIn follower base by 14.2% and drove post engagement to 8.9% - 2-4 times higher than most of our competitors• Drove Instagram followers to increase 13.5% with a new focus on highlighting out team culture• Developed new website blog and team bio pages; increasing views 36.9% over last year's summer• Presented an internship in review summary to our Partners and Practice Directors with key highlights and recommendations for improvement

Greater Minneapolis-St. Paul Area

• Leading a discussion-based course where students complete 40 service hours• Sparking connections between student experiences and course learning at St. Thomas• Educating peers about the spectrum of Corporate Social Responsibility and how to give back• Assisting with hiring and developing other Facilitators• Presenting and Orientation sessions and Moderating panels for the whole program

Greater Minneapolis-St. Paul Area

• Self-managed project creating over 12,000 manufacturer’s coupons for over 200 new Walmart locations• Development of Swag Program to increase customer loyalty and brand marketing• Collaboratively worked to implement a new product launch• Completed full digital analysis with recommendations

Greater Minneapolis-St. Paul Area

• Maintaining a comfortable environment while prioritizing necessary tasks• Effectively managing the space, solving problems and creating positive experiences• Welcomed families and volunteer groups and gave tours of the services• Updated Raiser’s Edge database with family information• Regularly used Excel spreadsheets to document consumer usage

Children'S St. Paul

• Welcomed families and gave tours of the services• Updated Raiser’s Edge database with family information• Regularly used Excel spreadsheets to document consumer usage

Green Bay, Wisconsin Area

• Maintained a positive, customer first attitude while working with customers of all ages• Communicated well with the Front of House team• Promoted Heartland by advertising our Birthday club and bringing customers back

Green Bay, Wisconsin Area

• Responsible for 125 in person sales visits a week and scheduling 10 follow up meetings a week• Promoted the supply side by bringing in associates and the demand side by bring in clients• Communicated with local business executives and owners about their recruiting and staffing needs

Green Bay, Wisconsin Area

• Educated customers on the quality, fit, and styles of American Eagle jeans• Greeted customers and maintained an upbeat personality• Added on additional sales at the cash register• Was Employee of the Month after three months of employment

Green Bay, Wisconsin Area

• Formulated lesson plans and activities • Communicated and taught classes for ages three through adults• Maintained a safe, yet engaging atmosphere

Bachelor'S Degree, Business Leadership And Management; Marketing Managment

Activities and Societies: Delta Sigma Pi, Opus Undergrad Diversity + Inclusion Working Group, Women's Tennis, Business Undergrad.

High School Diploma, 4.2

Activities and Societies: Women's Tennis - Team Leader and Captain, Student Council - Public Relations Officer, Marching Band, Senior.