Lead volunteer services for Catholic food pantry and thrift shop serving 30 families dailyCommunicate with members on weekly needs and distribute food including canned goods, fresh produce, prepared meals, and perishable itemsTrain 5+ volunteers monthly on customer service, pantry procedures, and enforcing policies

Lead E-Commerce fulfillment processes for Midwestern grocery store serving 100+ customers daily. Managed 6-8 employees, keeping team on track by assigning online orders and supervising activities while giving constructive feedback. Resolved customer concerns, questions, and needs ensuring quality customer service to maximize satisfaction through phone calls and in-person interactions

Performed customer service for leading retail corporation serving 150+ guests daily. Handled cashflow and managed transaction reimbursement while ensuring accuracy. Collaborated with 10+ team members to improve operations and ensure customer satisfaction. Maintained thorough knowledge of product inventory, specialty offers, and sold 4+ in-store credit cards and debit cards weekly.