An organization committed to ending all forms of Human Trafficking crimes through raising of the public’s awareness, education, and the transformation of the lives of impacted individuals.Manage the development and implementation of multiple counter-Human Trafficking education programs leveraging advanced interactive technological platforms.

Led enterprise security and customer experience enhancements projects from ideation to implementation.

InnoviLink partners with innovative technology companies to bring agile and creative solutions to your digital business.

Led the successful implementation of Servicefriend platform at a global travel company in in North America and EMEA.

Leading multiple initiatives for a large Amdocs account in North America:- Customer relationship improvements- Streamline processes and operations functions - In charge of all Commercial aspects of the account - Effective Communication

Responsible for all operations aspects for a large NCR implementation, including SOWs, invoicing, budget control and resource management.

Lead the implementation of a strategic wholesale ordering system replacement project for Sprint/ Clearwire.

Responsible for multiple testing initiatives for AT&T consumer line of business, including managing team members (approximately 50), deliverables, multi-million budget, SLA’s and customer relationships. • Managed Amdocs @ AT&T Performance Test Central Team covering AT&T Uverse, Mobility and LTE projects.• Assumed leadership with the goal of significantly improving customer relationships and trust. Major gains were realized over the course of 6 months.• Established the Amdocs Testing organization for AT&T Uverse, requiring recruiting on-shore and off-shore team members, negotiation with AT&T and subcontractors, establishing work procedures, and communication plan.• Participated in contract negotiation with AT&T and third-party companies resulting in multi-million dollar savings.• Established and managed the Defect Triage team designed to assist in testing efficiency and accuracy.• Responsible for Testing SLA definition and management.

Responsible for Amdocs Uverse (AT&T) program release delivery coordination and implementation requiring collaboration in multiple support teams on and off shore. Led staff of 40 implementation experts. Managed Customer relationships including business development and sales of various services. • Led the delivery of Uverse major releases tri-annually to the customer, ensuring smooth deployment.• Managed the Uverse customer care and billing implementation team for AMDOCS including the establishment of the first on-shore testing team• Established and managed the US and India-based Defect Triage Operation, from the inception through sales to full implementation. • Directly contributed to the AT&T Uverse improvement of the Flow-through testing efficiency.

Responsible for the billing and customer care software development project for Southwestern Bell Telephone (SWBT), including approximately 20 programmers.