As a Customer Success Manager at Google Geo (Cloud), I drive the adoption and success of our solutions.My role involves collaborating closely with customers and sale partners to understand their goals, ensuring they maximize the value from our products, and providing strategic guidance to optimize impact• Develop and maintain strong relationships with key stakeholders to understand their needs and provide tailored solutions that promote sustainability.• Work closely with… Show more As a Customer Success Manager at Google Geo (Cloud), I drive the adoption and success of our solutions.My role involves collaborating closely with customers and sale partners to understand their goals, ensuring they maximize the value from our products, and providing strategic guidance to optimize impact• Develop and maintain strong relationships with key stakeholders to understand their needs and provide tailored solutions that promote sustainability.• Work closely with sales/support partners to scale adoption of Google GEO product portfolio• Collaborate with cross-functional teams, including product, sales, marketing and engineering, to deliver seamless customer experiences and drive product enhancements.• Analyze customer data and feedback to identify trends, challenges, and opportunities for improving customer satisfaction and product performance.• Manage and coordinate customer onboarding and training sessions to maximize the value and impact of Google Geo Sustainability tools.• Create and implement strategic account plans to help customers achieve their goals and drive long-term engagement.• Monitor and report on key performance metrics to measure customer success and inform continuous improvement efforts. Show less

As a Customer Success Manager at BreezoMeter, I own customer relationships to ensure satisfaction and drive product adoption. I serve as the primary point of contact for onboarding, training, and support. My role involves collaborating closely with customers to understand their sustainability goals, ensuring they maximize the value from our products, and constantly looking for potential growth opportunities.• Onboarding new customers: from executive alignment, through solution design… Show more As a Customer Success Manager at BreezoMeter, I own customer relationships to ensure satisfaction and drive product adoption. I serve as the primary point of contact for onboarding, training, and support. My role involves collaborating closely with customers to understand their sustainability goals, ensuring they maximize the value from our products, and constantly looking for potential growth opportunities.• Onboarding new customers: from executive alignment, through solution design until successful go-live.• Responsible for the company’s customer portfolio.• Driving renewals and identifying up-sell and cross-sell opportunities.• Establishing product launch process, customer-adoption and engagement.• Territory analysis and action plans• Satisfaction and NPS reviews- data-driven activity• Growth forecast Show less

Leading the Technical Aspects of the Sales Process: • Manage RFI and RFP Technical Components: Oversee and craft responses for the technical sections of RFI (Request for Information) and RFP (Request for Proposal) forms, ensuring alignment with customer requirements and company capabilities. • Provide Technical Expertise in Sales: Deliver comprehensive technical support and insights throughout the sales process, enhancing customer understanding and confidence in our solutions. •… Show more Leading the Technical Aspects of the Sales Process: • Manage RFI and RFP Technical Components: Oversee and craft responses for the technical sections of RFI (Request for Information) and RFP (Request for Proposal) forms, ensuring alignment with customer requirements and company capabilities. • Provide Technical Expertise in Sales: Deliver comprehensive technical support and insights throughout the sales process, enhancing customer understanding and confidence in our solutions. • Host Customer Kickoff Meetings: Facilitate initial kickoff meetings and calls with new customers to establish strong relationships and set the stage for successful engagements. • Oversee Integration Processes: Lead the integration process for both new and existing customers, ensuring seamless and efficient implementation of solutions. • Tailor Technical Solutions: Customize technical solutions during initial integrations to meet specific customer needs and requirements, showcasing our flexibility and customer-centric approach. • Bridge Technical Gaps: Collaborate with Product and Development teams to identify and address technical gaps between customer requirements and product offerings, driving continuous improvement. • Lead Demos and POCs: Conduct engaging and informative demos and Proofs of Concept (POCs) both remotely and on-site, demonstrating the value and capabilities of our solutions. Show less

Technical project management:- Presenting new changes and features to the customer with the Product managers.- Working closely with Account Managers.- Coordinating product installations and upgrades.- Managing customer ATPs on a technical aspect- assigning priorities to open issues, timing code-release cycles and close contact with the QA managers.Achievements-- Leading the customer-support and professional-services of the Telefonica Global accounts. Managed to improve… Show more Technical project management:- Presenting new changes and features to the customer with the Product managers.- Working closely with Account Managers.- Coordinating product installations and upgrades.- Managing customer ATPs on a technical aspect- assigning priorities to open issues, timing code-release cycles and close contact with the QA managers.Achievements-- Leading the customer-support and professional-services of the Telefonica Global accounts. Managed to improve the customer-satisfaction rates to the highest level in years of partnership.- Identified as the tech lead in several key enterprise accounts.- Leading major upgrade procedures- gathering all relevant parties both on the firm and the customer’s end, timing all procedures and steps and managing the actual upgrade and post-upgrade sanity. Managed to reduce platform downtime to a minimum during the upgrade.- Achieving informal and long-term relationships with customers which, later on, assist in conflicts, such as handling show-stopper issues and deciding on the severity of cases with the PjM/QA-Manager on the customer’s end.Working in a Customer Services team:- Supporting the world’s largest mobile carriers including Singtel, Telefonica/O2 group (worldwide), Vodafone (including VF Global), Orange, Sprint, AT&T and more.- Supporting and integrating with worldwide media groups including DMG (DSNR), Nimbuzz and more.- Pre/Post Sales activity.- Tailoring core products to the customers’ needs.- Provided a high level of troubleshooting for internal/external customers.- Provided technical expertise in customer meetings to define both technical and business requirements for the proposed solution. - Various hosting-site activities- the product is installed on hosted servers.- Implementation of new products and technologies.- Technical lead in ATPs and "go-live" activities.- Tier-3 support in a 24/7 mode Show less