Highly motivated with a passion for all things guest related. With over 25+ years experience in leading the development of staff and managers, new restaurant openings, training multi-unit operations and fast-paced or fine dining guest service is super savvy at organization and detail oriented. Experienced in analyzing training needs, identifying training gaps, designing, implementing and facilitating training programs for both fine dining and fast-paced environments. Experience in wine classes/educations, menu design in a corporate environment reaching over 20K+ employees. Proficient at increasing and building sales by implementing strategies that provide organization through guest satisfaction, reduced costs, employee satisfaction and retention. Effective in providing leadership by effective monitoring, behavioral coaching, process execution and accountability from entry level to senior leaders. Adept in budgeting, managing P&L responsibilities including food & labor and payroll detail.