• Make certain all store operations are within Thorntons guidelines and standards.• Ensure pricing policies, plan-o-grams, and store layout are held to marketing plans.• Monitor store controls that maximize sales and opportunities to lower expenses.• Responsible for hiring, training and developing store team members.• Analyzed and delivered accurate store reports, to facilitate decision making.• Create team members schedules that adheres to labor budgets.

Contributed toward store profitability by seeking opportunities to increase sales, manage inventory, costof goods, and labor costs.Increased overall customer satisfaction by training and developing partners to demonstrate all customerservice standards and deliver world class service.Determined daily and weekly staffing requirements, recruited, conducted interviews, made hiring andtermination decisions.Created and managed partner's schedules.Ensured all company policies, store standards, and procedures are maintained and executed consistently.Interviewed job candidates and made staffing decisions.Assigned employees to specific duties to best meet the needs of the store.Completed profit and loss performance reports.Reported to the district manager regarding all facets of store and staff matters.