Director Of Business Operations
CurrentSpearheaded the internal team on major initiatives with our delivery, sales, and pre-sales teams, from first pitches with prospective clients through new program implementations at go-live, including market research and planning, budget management, hiring and coordination of teams, and directing day-to-day activities. Preeminently navigate a complex matrixed environment of multiple stakeholders and communicate at director, VP, and CXO levels to establish long-term strategic partnerships for mutually beneficial outcomes. Drove pipeline development and landing new clients, Coordinate with partner teams within the organization on the feasibility of core and digital delivery offerings prior to signing contracts. Proactively pursued opportunities to expand revenues while recognizing potential risks and recommended mitigation strategies.Lead onshore and offshore teams on managing account plans and reviews while reducing escalations.
