Oleg Filatov Email & Phone Number

Москва, Россия

I report to the CEO, and am responsible for revenue and profit. I manage 5 departments with over 400 full-time employees. The main challenges at the beginning were to return to profitability, increase revenue and the client base.> I conducted market research and identified a bottleneck in our product. We launched a new product that allowed us to increase sales by up to 30%> I have developed an automated targets system for customer service. This system includes a predictive model for churn, personalized targets for each manager, and a revenue forecast> Operations:Changed motivation, lead generation, structure, principles of staff recruitment, education and firing. Key managers have been assigned by assessment> Results and achievement:2022: I have achieved profit after a period of loss. Revenue has increased by 8%, and MAU has increased by 25%2023: Revenue and MAU have increased by 30%, with a record profit. The proportion of new categories has increased from 30% to 50%

Москва, Россия

I reported to the Chief Commercial Officer and Chief Executive Officer of Yandex Maps. I was responsible for 60% of the "Yandex Business" revenue. I managed more than 400 full-time employees across 5 departments, including sales, customer service, customer base management, and the back office> I have separated the different channels of sales (inbound and outbound) and launched an outsourcing channel. To increase the efficiency of our sales efforts, I have segmented our potential client base. This has led to better utilization, productivity, and conversion rates> During the COVID-19 pandemic in 2020, we optimized our sales channels, implemented deferred sales strategies, and prioritized customer retention> I launched a direct sales channel and started to automate the sales process> I implemented a client maintenance process (onboarding, moderation, information filling, regular reporting), and increased the number of client interactions. I also segmented the client base, identified patterns in the customer service process, and selected a high-value client segment. For this segment, I developed a customized workflow> I launched a customer base management system. We used it to upsell on "Yandex Business" and cross-sell on "Direct"> Results:Revenue has increased by x4Churn has decreased by -14%The TRIM rate has increased by +18 percentage pointsThe share of incremental revenue from CBM is 5%

Москва, Россия

Managing a team of more than 50 full-time employees and 3 external partners. Reporting to the CVM Director

Москва, Россия

Reporting to the CVM DirectorFull responsibility for the CVM campaign workflowManaging a team of 1,800 full-time employees

Москва, Россия

Москва, Россия

Москва, Россия