William Ogle Email & Phone Number

Carmel, In, Us

Chesterfield, Missouri, Us

Dallas , Texas, Us

Indianapolis, Indiana, Us

Fort Wayne, Indiana, Us

Supports computer network systems in a multi-site company. Technologies employed include MPLS connections between sites, Cisco routing and switching hardware, Meraki wireless devices, and Shoretel PBX system. Additional responsibilities include Citrix systems (XenApp/XenDesktop), SCCM (application/update deployments, imaging), monitoring (using SolarWinds), and troubleshooting Windows Server related issues.

Provide technical support to customers. Issues include, but are not limited to password resets, user account management, Microsoft Exchange management, Office 365 migration issues, desktop support, and computer builds.

Carmel, In, Us

Assisted growing organization with general help desk requests. Provided support to about 200 local corporate users and another 300 remote users scattered across 80 locations. • Performed troubleshooting of computers remotely and in person• Assisted with the development and maintenance of a corporate catalog of applications via SCCM• Assisted with the creation of new user accounts, and with the removal of accounts from users no longer with the company• Assisted with imaging new machines• Developed a Surface Pro UEFI capable OS image deployed by SCCM• Wrote and modified several scripts that were used to gather information and assess security holes• Participated in roll out of Microsoft Intune MDM platform• Worked heavily on NTFS permissions within organization

Minneapolis, Mn, Us

First and primary point of contact for IT support in a mid-size (300 or more users) organization. Responsibilities included the following• Troubleshooting technical problems for end users• Operating System image creation and maintenance• Mobile iOS based device support• User account management for the entire organization• Microsoft Active Directory administration• Microsoft Exchange administration• Network storage maintenance (creation, deletion, and archiving)• Hardware recommendations and equipment requests• Desktop support for local office• Infrastructure improvement projects• Employee training, media creation, and creation of technical documentation

Minneapolis, Mn, Us

Answered incoming calls from technicians requiring support, or to check in or out of jobs. Responsible for notation of work completed and smooth and on time operations. Also held the role of after hours support and dispatcher.

Bannockburn, Illinois, Us

Answer incoming calls from Canadian French speakers regarding product recalls.

Carmel, Indiana, Us

Place and receive calls regarding inspections of leased vehicles. Primarily responsible for setting up inspections.

Carmel, Indiana, Us

Provided technical support to customers using the Google Nexus One cell phone. Created RMA’s and processed returns and repairs as needed.