Led the Heavy & Bulky Services program in Spain, overseeing the design, implementation, and optimization of strategic offerings such as recycling, assembly, and installation for key products within Amazon’s retail and e-commerce sector. Managed the full project lifecycle, from defining objectives to execution, ensuring measurable outcomes through the establishment and achievement of clear OKRs and KPIs. I coordinated cross-functional teams to launch and manage strategic products and projects, driving results in a fast-paced, agile environment. Focused on stakeholder management and solving complex challenges, I maximized operational efficiency through data-driven decision-making and continuous process improvements.● Increased service order volume by 300%: Streamlined operation processes and optimized service delivery to increase the number of service orders.● Boosted total product sales with services in Spain by 210%: Applied strategic approaches to integrate services, resulting in significant revenue growth.● Enhanced furniture services turnover at a European level by 700%: Spearheaded initiatives that significantly transformed Amazon Furniture Services.

Led financial projects from initiation to successful delivery, taking full ownership of the product vision and collaborating closely with stakeholders to achieve project objectives. Managed critical and key vendor relationships and oversaw complex, global projects end-to-end, from defining priorities to setting timelines, ensuring swift and effective execution. Proactively explored innovative approaches to streamline project development, leveraging software tools to gather valuable customer insights and drive data-informed decisions.● Developed Automated Vendor Training Platform: Led the product development of an automated system that now trains 25,000 Amazon vendors each year, improving onboarding and knowledge transfer with a satisfaction rate of 4.7 out of 5.● Standardized Payment Operations Efficiency: Improved invoice processing and payment procedures, resulting in a 30% year-over-year decrease in outstanding invoices.● Saved €1.5 Million Annually in Vendor Management: Managed critical vendor relationships, implementing strategies to prevent potential losses each year.

Managed financial inquiries from Amazon’s corporate vendors in Spain, developing procedures that guided Amazon’s procurement departments across the European Union. Focused on data analysis, commitment to customer excellence, and ability to deliver measurable results contributed to the success of these procedures.● Developed and implemented Standard Operating Procedures (SOPs): Used by over 10,000 Amazon procurement buyers in the European Union, ensuring consistent processes and reducing the risk of incorrect invoice handling by 74% since implementation.

Provided expert guidance and facilitated B2B sales related to insurance products for professionals. Negotiated commercial terms and conditions with insurance companies to secure the best outcomes for clients.

Managed operations and a diverse team of over 110 employees, focusing on optimizing operations, and maintaining customer service excellence. Streamlined processes, oversaw inventory management, and implemented performance tracking systems. Trained, coached, and developed team members.

Administrated payment methods and marketing including POS (points of sale) management, e-commerce, credit/debit cards, and fraud prevention. Conducted statistical analysis to support decision-making processes.