Ogonna C. Ituma
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Ogonna C. Ituma Email & Phone Number

IT Service Management Professional | IT Help Desk Specialist @ Deighton at Deighton Associates Limited
Location: Leicester, England, United Kingdom 4 work roles 2 schools
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Current company
Role
IT Service Management Professional | IT Help Desk Specialist @ Deighton
Location
Leicester, England, United Kingdom
Company size

Who is Ogonna C. Ituma? Overview

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Quick answer

Ogonna C. Ituma is listed as IT Service Management Professional | IT Help Desk Specialist @ Deighton at Deighton Associates Limited, a company with 40 employees, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ogonna C. Ituma.

Ogonna C. Ituma previously worked as IT Help Desk Specialist at Deighton Associates Limited and BT Tech Expert at Bt. Ogonna C. Ituma holds Master Of Science In It Service Management, Merit from The University Of Northampton.

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Email format at Deighton Associates Limited

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Deighton Associates Limited

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Profile bio

About Ogonna C. Ituma

As technology continues to advance and governments, educational institutions, businesses and the general public rely on the compute power of cloud technology and artificial intelligence, the need for robust cybersecurity measures become paramount. This advancement also introduces some security challenges as evidenced by the diversity of cyber attacks seen in the past decade ranging from identity theft, credit card fraud, phishing, data breach, man-in-the-middle to distributed denial-of-service attacks. The increasing prevalence and sophistication of cyber attacks, as supported by the recent research conducted by IT Governance UK, which revealed that over 5 billion compromised records were attributed to cyber attacks for the year 2023, underscore the urgency for organisational leaderships to prioritise cybersecurity. Human error is a significant factor in many security breaches. Educating and empowering employees to recognise potential threats, follow security protocols, and maintain good cybersecurity practices can significantly enhance an organisation's overall security posture.Moreover, it's crucial for businesses to invest in the right technologies, implement robust security policies, conduct regular security assessments, and stay updated with the latest cybersecurity trends and threats. Collaboration between the senior leadership team and different departmental heads within an organisation, is essential to create a comprehensive cybersecurity strategy.Cybersecurity should indeed be at the top of business agenda for CEOs, CTOs, CIOs and CISOs, and investing in both technology and people is key to safeguarding critical assets and maintaining a secure digital environment.In summary, it is crucial for organisations to value their employees as they are the greatest business assets! Look after them and they will look after your most critical business assets (data and information) and keep your networks secure.

Listed skills include It Service Management, Microsoft Office, Project Management, Change Management, and 30 others.

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Ogonna C. Ituma's current company

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Deighton Associates Limited
Deighton Associates Limited
IT Service Management Professional | IT Help Desk Specialist @ Deighton
whitby, ontario, canada
Website
Employees
40
AeroLeads page
4 roles

Ogonna C. Ituma work experience

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It Help Desk Specialist

Current

Leicester, England, United Kingdom

Accountable for deploying on-premise and cloud software solutions for EMEA and SP clients, overseeing software licensing, and ensuring the consistent delivery of high-quality IT services aligned with industry best practices, business processes, and service level agreements.

Jun 2022 - Present

Bt Tech Expert

Bt

Leicester, United Kingdom

Responsible for resolving complex IT issues and providing second line technical support and advice to 70+ first line technical advisors across Leicester and Newcastle sites. Ensured that IT support services delivered to customers is of the highest quality and properly aligned to recommended industry best practices, business processes and service level.

Nov 2012 - Jun 2023

Front Line Associate

Newcastle Upon Tyne, United Kingdom

Delivered warm and customer-centric services to over 17,000 customers, addressing and resolving account queries. Logged these interactions into the business system and took the opportunity to educate customers on their account status, offering guidance on avoiding future charges and maintaining a positive credit rating.Key Achievements:Offered an optimal.

Mar 2007 - Mar 2010

Bt Tech Expert

Newcastle Upon Tyne, United Kingdom

Delivered a best-in-class expert support for all IT queries relating to hardware and software to BT customers throughout the UK as part of a team of talented and enthusiastic IT professionals and ensured a quick resolution of customer issues both basic and complex ones.Key Achievement:Resolved 90% of all IT issues for 4,000+ BT customers through great.

Aug 2005 - Aug 2006
Team & coworkers

Colleagues at Deighton Associates Limited

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2 education records

Ogonna C. Ituma education

Master Of Science In It Service Management, Merit

Activities and Societies: Northampton Enterprise ClubLed as Post-graduate Student Representative for IT Service Management (ITSM) course.

FAQ

Frequently asked questions about Ogonna C. Ituma

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What company does Ogonna C. Ituma work for?

Ogonna C. Ituma works for Deighton Associates Limited.

What is Ogonna C. Ituma's role at Deighton Associates Limited?

Ogonna C. Ituma is listed as IT Service Management Professional | IT Help Desk Specialist @ Deighton at Deighton Associates Limited.

Where is Ogonna C. Ituma based?

Ogonna C. Ituma is based in Leicester, England, United Kingdom while working with Deighton Associates Limited.

What companies has Ogonna C. Ituma worked for?

Ogonna C. Ituma has worked for Deighton Associates Limited, Bt, Santander Cards Uk Limited, and Sitel Uk.

Who are Ogonna C. Ituma's colleagues at Deighton Associates Limited?

Ogonna C. Ituma's colleagues at Deighton Associates Limited include Gaganjot Kaur, Nilotpal Chatterjee, Hugh Farrelly, Hannah Speers, and Tricia Cabrias.

How can I contact Ogonna C. Ituma?

You can use AeroLeads to view verified contact signals for Ogonna C. Ituma at Deighton Associates Limited, including work email, phone, and LinkedIn data when available.

What schools did Ogonna C. Ituma attend?

Ogonna C. Ituma holds Master Of Science In It Service Management, Merit from The University Of Northampton.

What skills is Ogonna C. Ituma known for?

Ogonna C. Ituma is listed with skills including It Service Management, Microsoft Office, Project Management, Change Management, Windows, Research, Customer Service, and Leadership.

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