As a Team Leader at ATU Duty Free, I manage and motivate a team of sales specialists across multiple stores in the airport, ensuring high customer satisfaction and loyalty. I have also demonstrated new store opening and business development skills as a Multi Store Deputy Team Leader for six months in 2023, where i contributed to the establishment of 3 new stores from scratch, coordinated the operations and performance of several duty free stores. With a Master of Business Administration degree from Marmara University, and two associate's degrees and two bachelor's degrees in food engineering, food science, human resources management, and securities and capital markets, I have a diverse and interdisciplinary educational background that enriches my professional development and perspective. I have more than five years of experience in sales and customer service, and I have acquired multiple certifications and skills in customer-focused sales techniques, coping with stress, effective communication, and unconscious bias awareness. I am passionate about learning new things, improving myself, and contributing to the success and growth of my organization and team.