Michael Carrera Email & Phone Number

Minneapolis, Minnesota, United States

Assists employees with troubleshooting via the help desk system. Set up all devices to be used by employees and manage all software installations. Conduct IT orientations with all new hire employees and create guides for employees to follow. Manage AD and Office 365 Admin, monitor SIEM for anomalies, conduct user account audits, administer cyber-security.

Conducted compliance investigations into contractor accounts. Utilized resources to prevent fraud, and to verify identity for both property owners and contractors. Reviewed and analyzed datasets, maintained case records, and conducted outbound calls. Compiled data sets into Excel and created PowerPoint presentations to report findings. Presented case.

Petaluma, California

Underwrote financing applications in CA, FL, and MO. Adhered to various regulatory guidelines per district, and per state. Maintained SLA requirements for applications. Reviewed and processed title with a high degree of accuracy, to prevent self-funding. Averaged 20+ applications completed per day, and maintained a low error rate. Assisted management with.

Healdsburg, California

Reviewed and underwrote loan applications for both personal and student loan products. Communicated with customers via inbound/outbound calls, emails, and live chat. Evaluated and analyzed complex income documentation, assessed credit report data, and conducted daily audits over tier I applications. Underwrote 30+ applications per day, as well as responded.

Assisted customers with device purchases, answering questions about apple products, and troubleshooting technical issues. Completed one-to-one and one-to-many sessions, to assist customers with setting up their newly purchased devices. Assisted customers with macOS and iOS software installations, as well as re-installing operating systems. Would diagnose.