•Nan McKay and Associates Inc. - New York City Housing Association (NYCHA) -Assist in reviewing random cases and giving timely feedback on corrections.•Detroit Housing Commission (DHC) -Assisted in completing overdue Annual Recertifications •Spartanburg Housing Commission -Reviewed Housing Choice Voucher files•Flint Housing Commission -Reviewed Low Income Public Housing files

-Screened short films, music videos, and documentaries for film festival-Wrote coverage and rank submissions

-Answered phone calls and written questions, concerns, and complaints regarding a member’s dues account.-Provided information on membership dues, policies, processes, benefits and services.-Investigated and resolving member’s payment issues.-Assessed member eligibility for status changes.-Documented all inquiries and maintaining accurate membership records.

-Welcomed customers with intentional interactions-Demonstrated product knowledge to deliver an inclusive customer experience

-Read and evaluated scripts, books, and article submissions.-Pitched material to executives-Prepared research and pitch materials

Watch and analyze movies and TV shows to code them via the Katch Media Genome.

Gained perspective to think objectively about story. Read, judge, and give notes on 25 feature film screenplays.

-Delivered customer service over the phone, email, and live chat-Became an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships-Communicated across company teams-Brainstormed solutions to improve each customer’s experience

-Delivered customer service over the phone, email, and live chat-Demonstrated product knowledge in a retain environment

Prepare written art appraisals for insurance purposes, charitable donations, auction pre-sale reports, etc. Leverage databases such as ArtNet, AskArt, Invaluable, etc. to research art for insurance and selling purposes. Provide support during auction and estate sales by discovering and fixing possible problems. Perform administrative duties such as copying, printing, filing, and mailing.

Managed trainings for both retail and barista staff members. Practiced customer service and relationship management techniques to grow customer base. Supported operations through efficient scheduling and timely execution for dine-in service and take-out orders.

Planned and conducted historical tours throughout the modern and ancient areas of Rome for high school student interested in attending the University of Kent

-Provided tours based on the historical information of the Hall.-Assisted in hosting during events

-Accessioned items donated to the museum.-Assisted in exhibits and scan photos and documents for archives.-Cleaned artifacts

• Greet customers• Assist customers in check out• Assist in display of merchandise• Recommend merchandise based on customers’ needs

• Assist in the review, evaluation, and monitoring of applications and annual renewals for participants in affordable housing programs. • Provide various administrative duties that help to support the Clerical Staff.

• Research future visiting artists• Assist in art exhibitions

-Created a Microsoft Access database that will store and allow manipulation of data items designated on PUB’s existing “Comprehensive Student Profile” sheet.-Developed standard report forms within the Microsoft Access database referenced above, as designated by the PUB Administrative Team, relevant to single or combinations of database fields.

-Provided various administrative duties such as filing, copying, and phone calls-Ensured appropriate materials were available for instructors