Owen Hickle-Edwards Email & Phone Number

+ Supervised the creation of sales orders, maintaining integrity throughout the delivery process.+ Managed incoming telephone calls to the store, providing inventoryavailability, product troubleshooting, connecting customers to furthercustomer support lines and delegating sales calls to differentdepartments.+ Streamlined in-store pickup orders, working with the inventory specialist team to ensure order accuracy, speedy fulfillment, and organization ofproducts awaiting pickup.+ Coordinated the product pickup process by completing orders, assisting with initial device setup, and communicating with customers in regards to order status and order cancellation dates.+ Strengthened the customer service team by assisting with returns, communicating with unsatisfied customers to ensure a quality store experience, and working with corporate channels on behalf of customers when the limits of in-store resources had been reached.+ Trained employees in the use and troubleshooting of the in-store orderingsystems, maintaining order consistency, team confidence andadaptability.

+ Administered incoming calls, customer databases, and ticket orders, ensuring quality customer interactions.+ Facilitated customers in performance transactions, such as ticketpurchases, refunds, and exchanges.+ Performed managerial duties including opening and closing of the box office, light accounting work, and making presentations during weekly staff meetings.+ Researched and organized presentations for potential theater bookings.+ Assembled and processed ticket and marketing mailings.

+ Performed day-to-day office assistance during event preparation, including: pick-up and delivery of essential event materials, contacting local businesses with detailed event information, organizing and creating promotional packets for sponsors and vendors, and local event advertising.+ Acted as member and team leader for set up, clean up and patron assistance during events, assuring that all aspects of preparation went as quickly and painlessly as possible.

Bachelor Of Arts (B.A.), Theatre Performance

Bachelor Of Arts Degree, Theater Performance

Activities and Societies: NAACP, Flicker Film Society, STAGE Theater Company