- Monitoring progress, managing reports, and documentation for the leadership team and the organization;- Managing the product backlog; Prioritizing needs; Overseeing development stages;- Manage processes for activity and resource planning, team velocity and the development pipeline; Evaluating product progress at each iteration;- Anticipating client needs; Frequent engagement with customers for requirements definition, development follow-ups, and feedback collection;-Defining the product vision; Acting as primary liaison between stakeholders and teams;

- Continuous improvement of the technical support area through definition and adaptation of processes;- Manage and execute internal and external communication process about product development and new releases;- Define and coordinate the knowledge management strategy;- Supporting customer on technical issues of higher complexity, mainly for critical scenarios;

Act as point of contact on knowledge management topic for theproduct support in my location, monitoring the performance on the PSGoals, presenting the results to the local leaders, developing strategies toensure a quality delivery of the content created, assisting and managing thelocal KM coach team and taking care of the necessary administrative tasks.

Act as contact on the topic of compliance for the team, rolling outnew processes, ensuring the mandatory training attendance and adherence to the processes.

Responsible for the Implementation and Test Workbench area In Solution Manager.

Spent the first year at Globalization LOB working mainly in PDF forms and some ABAP reports. After that moved to Primary Support to work with the Solution Manager area.