Oleg Igonin Email & Phone Number

Prague, Czechia

Prague, Czechia

Key tasks: – Driving Integration projects incl. Architecture design, systems design, refactoring and reengineering– Providing 3rd-line support to business, sales and users worldwide, incl. incidents research, data and applications quality improvingVeeam Software (#1 global market leader in data protection and ransomware recovery, 30+ countries of presence)Achievements:– Managed 40+ Integration projects (incl. Salesforce, ServiceNow, DWH, Zoom, Cleverbridge), providing the development of optimal integration architecture within the existing technology stack– Developed 25+ IT services, incl. system of product license management for customers, also in a Team Lead role, managing 3 teams totaling up to 6 people and releases– Successfully supported the retention of the company’s #1 global position and doubling of the worldwide market share, incl. support of the opening of new services, sales channels, countries of presence, implementation and automation a of business processes – Established a unified repository for business process– Been awarded by 10+ thank you letters from business Key global projects:– A complex automation of incoming purchase orders processing covering all product range and sales channels worldwide – Development and implementation of innovative B2B price-list management system– Development of a one-click registration system for events, providing easy access to conferences and webinars for 30K-40K attendees – Development of a system synchronizing multichannel data sources support cases (Salesforce, DWH, ServiceNow)

St Petersburg City, Russia

Key Task: IT services support and development and participating in IT architecture projects Yandex.Money (a part of Yandex Group, one of the largest Technology, Information and Internet company, 30 offices worldwide, NASDAQ listed since 2011, YooMoney/ Sber Group since 2020)Achievements:– Participated in the development of 20+ IT B2B and B2C Fintech services, incl. digital payment services– Participated in IT architecture reengineering project - creation of a core concept of an omnichannel platform integrated external solutions like chat bot, voice chat and video records, allowed to accumulate all information and foster the decision making – Participated in customer support automation project, implementing chat bots, allowed to reduce the workload from the support team and improve customer service

St Petersburg City, Russia

Key Task: participating in the global IT architecture project, responsible for the core business processes reengineeringSberbank Technology (one of the largest IT companies in the Russian market, engaged in the development and implementation of software solutions for FinTech businesses of Sberbank, #1 market bank, its parent company)Achievements:– Participated in the development of a single platform uniting all software/ applications, allowed the transparency of IT architecture, involving IT architecture analysis and reengineering, transfer of the core payment functions from the PL/SQL code to Java– Participated in Scrum technology implementation as a Scrum Master

St Petersburg City, Russia

Key Task: leading IT systems implementation project for medical organizations and providing technical support for customers KostaSoft (TOP-10 market healthcare automation solutions provider in Saint-Petersburg)Achievements:– Managed 10+ implementations of the hospital management system in leading market hospitals and clinics– Successfully supported customers, maintaining a high level of customer service– Developed reports and printing forms for customers needs (C#, VB, DevExpress)

St Petersburg City, Russia

Key tasks: providing R&D projects for national public organizations, incl. geoinformation system project for the average time of ambulance's arrival for Ministry of Health, public transport safely project for the Federal Road Transport AgencyInstitute of Telecommunication (R&D institute specializing in geoinformation systems, cartographic security, robo-technical systems, simulation systems)

St Petersburg City, Russia

Key Task: providing technical support for customers (1st line, up to 50 requests daily), diagnosing and resolving network, software and routing problems, setting up and administering Windows systems, software, digital TVSkyNet Telecom (One of the best Internet & Telecom operators in St Petersburg City, Russia)

Master'S Degree, Geoinformation Systems

Engineer of the geoinformation systems.

Master'S Degree, Business Administration And Management, General

Postgraduate Degree, Specialized Masters Management

5 Years Of Education + Internship, Dentistry

Dentist