Jani Ojala Email & Phone Number

Helsinki Metropolitan Area

Helsinki, Southern Finland, Finland

• Responsible for administering and leading Alko’s development and implementation for customer digital services & customer service (alko.fi and Alko Mobile App) based on Alko’s business strategy bets, as well as.
• Report to the CIO, Director of Customer Digital Services, and Customer Service Manager
• Improved and reorganized partner collaboration in multi-vendor operations; development, support & management, and guidance.
• In the day-to-day work of agile development and operation; more often to production.
• Introduced cookie management for selected customer digital services e.g. web and app.
• Launched a new digital service alkotoive.fi, which is based on an experiment during the Alko Innovation Lab in 2020 (Business process from idea to production).

Helsinki Area, Finland

• Charged with administering and leading Alko’s Innovation process, innovation development, and implementation base on Alko’s business strategy bets, as well as overseeing DevOps service management (Development and.
• Closely collaborate and directly report to the CEO, CIO, and Head of ICT Architecture.
• Ensure competitiveness of the company’s innovation, DevOps services, and successful involvement of a new partner in the playground.
• Handle the reorganization of the management of the ideas and their further refinement.
• Spearheaded more than 10 innovation sprints through utilization of various methods, e.g. Design Thinking, involving internal and external partners such as startups and universities.
• Innovation sprints have dealt with the implementation of new digital services for internal and external customers and opportunities for utilizing artificial intelligence in face recognition, chatbot, research, and.

Helsinki Area, Finland

• Operated as an experienced Agile Project Manager/Scrum Master for strategic customers.
• Served as a facilitator who can coordinate customers, cross-functional teams, and digital creators to build demonstrable value.
• Coached customers for greatness to implement things with agile methods e.g., what comes to business value prioritisation, value stream optimisation and embracing rather than suppressing the unknowns.
• Monitored and led the production of customer assignments related to online and digital services.
• Evaluated and interpreted customer briefs in collaboration with the creative project teams.
• Liaised with customers and ensured that they were kept updated throughout the process.

Helsinki Area, Finland

• Directed the pre-study of a new digital portal service for SSAB customers. This pre-study was based on the company’s digitalization strategy to improve the customer experience with digital solutions.
• Carried out the description of business and customer requirements with process drawings.
• Developed the visual prototype of Minimum Viable Product (MVP).
• Implemented a roadmap with future features and a global release plan for service.
• Charted the creation of a proposal for modern technical architecture with a Microservice approach.
• Oversaw the preparation of business cases, including benefits, cost estimates, and the comparison of solutions.

Helsinki, Finland

• Hartwall LTD (Member of Royal Unibrew Group)
• Navigated the development of business solutions for sales and marketing, from pinpointing business needs to leading a variety of ICT development at a group and local level.
• Liaised with and directly reported to the Group CIO and locally to Logistics and Service Director.
• Functioned in a key role in the integration of Hartwall business to Royal Unibrew common ERP.
• Spearheaded the launch of new e-commerce processes with enriched marketing functionalities and new design. Efforts led to sales order of e-commerce increasing from 5% to 10%.
• Oversaw the introduction of new business processes for Hartwall, such as drop shipping, van sales, and electronic signature.

Helsinki, Finland

• Hartwall LTD (Member of Heineken Group)
• Administered and monitored various domestic and international business critical development projects for sales and marketing. Business owners and key stakeholders in the majority of projects had involved Hartwall top.
• Operated on over 40 different projects as a project manager or as a member, with the project values ranging from tens of thousands of euros to a million euros.
• Entrusted with administering and fostering close relationships with selected outsourced ICT partners.
• Drove the launch of Heineken’s 1st global e-commerce (B2B) solution to Finland. Efforts contributed to the success of the project and were highly recognized and appreciated at the Heineken global HQ level. Share of.
• Acted as HWL representative of Heineken Western Europe Region (WER) ICT commerce team. Conducted the sharing of best practices, the common development definition for WER, and global digital capability definitions for.

Helsinki, Finland

• Hartwall LTD (Member of Scottish and Newcastle Group)
• Served as key user for company CRM solutions and oversaw the development of the CRM business process, functionalities, and reporting based on HWL management business demand.
• Directed the launch of the 1st online mobile CRM solution for field sales force.
• Orchestrated the reimplementation of ERP, leading CRM and customer service processes and functionalities.
• Engaged and participated in the 1st international project; HR self-service for employees and managers.
• Handled the organization and training of 50 training sessions of CRM functionalities and reporting.

Turku, Finland

• Hartwall LTD (HARTWALL FAMILY AND MEMBER OF SCOTTISH AND NEWCASTLE GROUP)
• Functioned as a member of the Off-Trade sales team in the region of Turku.
• Administered daily operations with 25-30 customers, such as retail chains K-Group and S-Group.
• Executed a wide range of promotions and the taking of orders as part of my duties.
• Closely collaborated with customers to initiate their automated ordering systems.
• Studied in college while operating in this position.

Bba, Business Information Technology

Double Degree, High School And Vocational Qualification In Business And Administration