Oliver Lamb

Oliver Lamb Email and Phone Number

Head of Customer Experience @ London Borough of Hackney
London, England, GB
Oliver Lamb's Location
London, England, United Kingdom, United Kingdom
Oliver Lamb's Contact Details

Oliver Lamb work email

Oliver Lamb personal email

n/a
About Oliver Lamb

Customer experience specialist with a track record of designing and delivering marketing and stakeholder engagement campaigns, digital products and transformation/change projects in government and the private sector. I have a range of specialist and management/leadership experience across communication, user-centred design and digital delivery. This includes specific skills in strategy development, insight and evaluation, digital marketing, and capability building, as well as a broader understanding of generating high quality content and products, sharing them across the right channels and collaborating with internal and external teams to drive change.

Oliver Lamb's Current Company Details
London Borough of Hackney

London Borough Of Hackney

View
Head of Customer Experience
London, England, GB
Website:
hackney.gov.uk
Employees:
2729
Oliver Lamb Work Experience Details
  • London Borough Of Hackney
    Head Of Customer Experience
    London Borough Of Hackney
    London, England, Gb
  • Department For Education
    Senior Customer Experience Product Manager
    Department For Education Apr 2023 - Present
    London, England, United Kingdom
    Solving the biggest problems for users, aligned to policy. Supporting digital transformation, helping build capability and breaking down silos. Working in the central Customer Experience & Design team and partnering with different policy and digital portfolio teams to champion users needs and connect, simplify and improve services.
  • Department For Education
    Strategic Communication, Marketing And Employer Engagement Lead
    Department For Education Jan 2020 - Apr 2023
    London, United Kingdom
    Campaign lead for new employer skills campaign (£5m budget).Comms lead for new central employer website https://find-employer-schemes.education.gov.uk/Main link into associated marketing campaigns for young people and adults skills, leading £10m creative agency procurement, overarching digital marketing strategy, managing a $400k insight and evaluation budget and leading proposition development for £13m Skills for Life umbrella campaign. Lead social media and PR team, including social media rationalisation project across all of DfE. Comms lead for integrated digital destination and associated 'test and learn' digital maketing strategy. 'Change Champion' for directorate transformation and developed TOM and capability growth plan for employer comms team.Implemented various inovation projects including rolling out Digital Asset Management solution for central comms department.
  • Department For Education
    Senior Strategic Communications And Marketing Manager
    Department For Education Feb 2018 - Jan 2020
    London, United Kingdom
    Launched the new Fire It Up national apprenticeship marketing campaign and online hub - https://www.apprenticeships.gov.uk/. Developed a 'gold standard' evaluation architecture for the wider apprenticeship programme, linking campaign activity and an integrated communication and engagement framework into programme and delivery data. Lead on all digital advertising and key elements of main national paid media campaign (e.g. £3m out of home media investment, £1m parternship media budget, etc.).
  • Department For Education
    Marketing And Strategic Comms Lead
    Department For Education Jan 2017 - Jan 2018
    London, United Kingdom
    Leading employer marketing for the national Get In Go Far campaign on apprenticeships, launching new employer-facing website, as well as skills policy reform comms more generally. Launched the 'Skills Partner' employer initiative in partenrship with the CBI and over 40 leading brands and businesses, including online 'employer pledge' process with associated microsite and GOV.Uk integration.Led range of digital build and continuous improvement projects.
  • National Community Hearing Association
    Communications And Digital Lead
    National Community Hearing Association Sep 2013 - Jan 2017
    London, United Kingdom
    Launched new representative body, including website https://www.the-ncha.com/ and communication strategy. Led all organisational marketing events, content delivery, membership communications and media management.
  • Federation Of (Ophthalmic And Dispensing) Opticians (Fodo)
    Communications And Digital Manager
    Federation Of (Ophthalmic And Dispensing) Opticians (Fodo) Mar 2013 - Jan 2017
    London, United Kingdom
    Led on membership, marketing and strategic communication as well as all aspects of digial on https://www.fodo.com/. Launched Ireland's first national annual eye health campaign, Healthy Eyes Ireland, including website and social offer. Provided strategic communication advice for memerbship that included all major national highstreet optical brands.
  • Optical Confederation
    Communications Advisor
    Optical Confederation Mar 2013 - Jan 2017
    London
    Advisor to national eye health policy communications, including sitting on the campaign board for National Eye Health Week and helping deliver MP engagement events.
  • Ravensbourne
    Marketing And Communications Officer
    Ravensbourne Mar 2012 - Feb 2013
    North Greenwich
    Managing student recruitment activity - events, digital (organic and paid) - as well as internal communication to student base. Supported website relaunch.
  • Bbc World News
    Researcher + Production Manager
    Bbc World News Jan 2011 - Mar 2012
    Researched, planned and helped shoot various TV and documentary news features, including 'One Square Mile' and 'Heritage Heroes'. Responsibilties including live events management, collatoral design, sales, and building and launching microsites
  • Bbc World Service
    Delivery And Digital Lead
    Bbc World Service Jan 2009 - Jan 2012
    London
    Research and production support for BBC World's major sustainability competition, BBC World Challenge. Managed social media, launched and wrote website content to BBC editorial standards.

Oliver Lamb Skills

Strategic Communications Press Releases Digital Media Social Media Copywriting Editing Blogging Final Cut Pro Research Newsletters Corporate Communications Internal Communications Photoshop Fundraising Digital Marketing Indesign Video Editing Video Broadcast Marketing Film Film Production Video Production Social Networking Camera Web Content Management Content Management Editorial Web Design Documentaries Public Relations Media Production Web Content Content Strategy Media Relations Multimedia Adobe Photoshop

Oliver Lamb Education Details

Frequently Asked Questions about Oliver Lamb

What company does Oliver Lamb work for?

Oliver Lamb works for London Borough Of Hackney

What is Oliver Lamb's role at the current company?

Oliver Lamb's current role is Head of Customer Experience.

What is Oliver Lamb's email address?

Oliver Lamb's email address is ol****@****s.co.uk

What schools did Oliver Lamb attend?

Oliver Lamb attended The University Of Huddersfield, Soas University Of London, Brighton Hove And Sussex Sixth Form College.

What are some of Oliver Lamb's interests?

Oliver Lamb has interest in Food And Cookery, Economic Empowerment, Civil Rights And Social Action, Social Media, Politics, Education, Environment, Ecological Economics, Documentary Film, Science And Technology.

What skills is Oliver Lamb known for?

Oliver Lamb has skills like Strategic Communications, Press Releases, Digital Media, Social Media, Copywriting, Editing, Blogging, Final Cut Pro, Research, Newsletters, Corporate Communications, Internal Communications.

Who are Oliver Lamb's colleagues?

Oliver Lamb's colleagues are Tara Neizer, Reaz Khedarun, Sana P., Terry Lewis, Leif Kristian Mortensen, Felicia Ohene, Jane Wilson.

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