Aditya Ojha Email & Phone Number

India

Resolved 5000+ customer inquiries annually related to cryptocurrency transactions, wallet management, and account security, maintaining a 98% satisfaction rate. Spearheaded the development of a comprehensive knowledge base, reducing repeat queries by 35% and improving first-contact resolution by 40%. Implemented a streamlined escalation process, decreasing average resolution time for complex issues from 48 hours to 6 hours. Collaborated with product teams to provide crucial user feedback… Show more Resolved 5000+ customer inquiries annually related to cryptocurrency transactions, wallet management, and account security, maintaining a 98% satisfaction rate. Spearheaded the development of a comprehensive knowledge base, reducing repeat queries by 35% and improving first-contact resolution by 40%. Implemented a streamlined escalation process, decreasing average resolution time for complex issues from 48 hours to 6 hours. Collaborated with product teams to provide crucial user feedback, contributing to 15 key platform improvements. Mentored 10 new team members, accelerating their onboarding process by 30%. Conducted 50+ customer education webinars on crypto safety, resulting in a 25% decrease in security-related tickets. Recognized as "Support MVP" for 3 consecutive quarters, continually exceeding KPIs by 20%. Show less

India

Engineered responsive web applications using HTML5, CSS3, and JavaScript, boosting user engagement by 40% and reducing bounce rates by 25%. Optimized site performance through code splitting and lazy loading, slashing load times from 6s to 1.5s, resulting in a 20% increase in conversions. Spearheaded the adoption of React.js and Redux for state management, accelerating development cycles by 30%. Implemented CI/CD pipelines with Jenkins and GitLab, reducing deployment errors by 80%. Crafted… Show more Engineered responsive web applications using HTML5, CSS3, and JavaScript, boosting user engagement by 40% and reducing bounce rates by 25%. Optimized site performance through code splitting and lazy loading, slashing load times from 6s to 1.5s, resulting in a 20% increase in conversions. Spearheaded the adoption of React.js and Redux for state management, accelerating development cycles by 30%. Implemented CI/CD pipelines with Jenkins and GitLab, reducing deployment errors by 80%. Crafted reusable component libraries with Storybook, cutting development time for new features by 50%. Mentored 5 junior developers in modern front-end practices, elevating team productivity by 35%. Collaborated with UX team to revamp user interface using Figma and Adobe XD, leading to a 60-point increase in Net Promoter Score. Integrated RESTful APIs and GraphQL, expanding product functionality and driving 15% revenue growth. Ensured cross-browser compatibility and mobile responsiveness, increasing mobile user retention by 45%. Show less

Jaipur, Rajasthan, India

Resolved 500+ complex software issues monthly, maintaining 98% customer satisfaction. Implemented new troubleshooting protocols, reducing average resolution time by 40%. Developed knowledge base articles, decreasing repeat tickets by 30%. Collaborated with engineering team to identify and fix 20+ critical bugs. Mentored 10 junior advisors, improving team efficiency by 25%.

Kolkata, West Bengal, India

Diploma, Computer Science And Applications

Education record