Aditya Ojha Email and Phone Number
I am a Technical Support Engineer with over 5+ years of experience in cryptocurrency, specializing in troubleshooting blockchain applications and enhancing API performance.Troubleshooted complex technical issues, performed root cause analysis, and delivered high-quality support for blockchain applications, wallet systems, and trading platforms. Skilled in using tools like JIRA, Salesforce, and SQL to manage and resolve customer inquiries. Collaborated with cross-functional teams to improve product performance and customer satisfaction. Spearheaded technical support for Coinbase's cryptocurrency trading APIs, resolving 500+ complex issues monthly with a 98% customer satisfaction rateImplemented WebSocket solutions for real-time data streaming, reducing latency by 75% for high-frequency trading clientsCollaborated with development teams to reproduce and document 200+ bugs, accelerating fix times by 60%Mastered OAuth 2.0 and JWT authentication protocols, revamping security measures for 1 million+ users, reducing unauthorized access attempts by 95%. Optimized GraphQL queries, improving API response times by 55% and decreasing server load by 40%.Constantly expanded technical acumen through ongoing education in emerging web technologies. Recognized for translating complex technical concepts into actionable insights for cross-functional teams, bridging the gap between development and operations.Recognized for meeting all the KPI continually for 6 months, translating complex technical concepts into actionable insights for stakeholders at all levels. Continually exceeded service level agreements, maintaining a 98% customer satisfaction rating while handling 150+ support requests weekly.I'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at thisisadityaojha@gmail.com
Coinbase
View- Website:
- coinbase.com
- Employees:
- 1477
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Cloud Developers Platform SupportCoinbase Apr 2022 - PresentIndiaResolved 5000+ customer inquiries annually related to cryptocurrency transactions, wallet management, and account security, maintaining a 98% satisfaction rate. Spearheaded the development of a comprehensive knowledge base, reducing repeat queries by 35% and improving first-contact resolution by 40%. Implemented a streamlined escalation process, decreasing average resolution time for complex issues from 48 hours to 6 hours. Collaborated with product teams to provide crucial user feedback… Show more Resolved 5000+ customer inquiries annually related to cryptocurrency transactions, wallet management, and account security, maintaining a 98% satisfaction rate. Spearheaded the development of a comprehensive knowledge base, reducing repeat queries by 35% and improving first-contact resolution by 40%. Implemented a streamlined escalation process, decreasing average resolution time for complex issues from 48 hours to 6 hours. Collaborated with product teams to provide crucial user feedback, contributing to 15 key platform improvements. Mentored 10 new team members, accelerating their onboarding process by 30%. Conducted 50+ customer education webinars on crypto safety, resulting in a 25% decrease in security-related tickets. Recognized as "Support MVP" for 3 consecutive quarters, continually exceeding KPIs by 20%. Show less
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Frontend Web DeveloperNone Aug 2021 - Feb 2022IndiaEngineered responsive web applications using HTML5, CSS3, and JavaScript, boosting user engagement by 40% and reducing bounce rates by 25%. Optimized site performance through code splitting and lazy loading, slashing load times from 6s to 1.5s, resulting in a 20% increase in conversions. Spearheaded the adoption of React.js and Redux for state management, accelerating development cycles by 30%. Implemented CI/CD pipelines with Jenkins and GitLab, reducing deployment errors by 80%. Crafted… Show more Engineered responsive web applications using HTML5, CSS3, and JavaScript, boosting user engagement by 40% and reducing bounce rates by 25%. Optimized site performance through code splitting and lazy loading, slashing load times from 6s to 1.5s, resulting in a 20% increase in conversions. Spearheaded the adoption of React.js and Redux for state management, accelerating development cycles by 30%. Implemented CI/CD pipelines with Jenkins and GitLab, reducing deployment errors by 80%. Crafted reusable component libraries with Storybook, cutting development time for new features by 50%. Mentored 5 junior developers in modern front-end practices, elevating team productivity by 35%. Collaborated with UX team to revamp user interface using Figma and Adobe XD, leading to a 60-point increase in Net Promoter Score. Integrated RESTful APIs and GraphQL, expanding product functionality and driving 15% revenue growth. Ensured cross-browser compatibility and mobile responsiveness, increasing mobile user retention by 45%. Show less
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Technical Support AdvisorTeleperformance May 2019 - Sep 2021Jaipur, Rajasthan, IndiaResolved 500+ complex software issues monthly, maintaining 98% customer satisfaction. Implemented new troubleshooting protocols, reducing average resolution time by 40%. Developed knowledge base articles, decreasing repeat tickets by 30%. Collaborated with engineering team to identify and fix 20+ critical bugs. Mentored 10 junior advisors, improving team efficiency by 25%. -
Technical Support SpecialistConcentrix Limited Company Apr 2018 - May 2019Kolkata, West Bengal, India
Aditya Ojha Education Details
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Bajaj Chandrapur PolytechnicComputer Science And Applications -
B L B High School
Frequently Asked Questions about Aditya Ojha
What company does Aditya Ojha work for?
Aditya Ojha works for Coinbase
What is Aditya Ojha's role at the current company?
Aditya Ojha's current role is Technical Support Engineer | API Support Specialist | Crypto Technology Expert | Error Reproduction and Troubleshooting Ace#100daysofCode.
What schools did Aditya Ojha attend?
Aditya Ojha attended Bajaj Chandrapur Polytechnic, B L B High School.
Who are Aditya Ojha's colleagues?
Aditya Ojha's colleagues are Alessia Muto, Bruno Capezzali, Saril Mihae Saril, Leonardo Portanova, Crysta Webb, Cpa, Ca, Michala Pamplin, Zain Zai.
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