Oliver John Simpson Email & Phone Number

Chennai Area, India

Chennai Area, India

• Analyse customer requirement and derive/suggest solutions to deliver the project as per schedule• To manage relationships with various internal and external stakeholders to ensure inflow of required inputs• To act as a single point of contact for the onsite sales / account management teams• Engages in special and short term projects from time to time on a need basis – onsite due diligence, transition support, industry / market / competition research, account mining, process consulting, program management support• Liaise with internal department heads to provide them with project requirement as well as nuances and map out project process and guidelines as a part of project planning• To prepare process flow charts & procedure manuals; sending timely confirmation/data/reports/ to all stakeholders• Identify potential project risks while solutioning or by reviewing project reports and having the same escalated to top management including the mitigations to be actioned as a part of risk management• To build successful business relationships with clients based on need to execute pilot and projects; To formulate & implement strategies/policies and reaching out to the unexplored market segments/customer groups for business expansion• Review client feedbacks and ensure the feedbacks are implemented in project of similar nature as well as provide value adds for dissatisfied clients as a measure to try and retain them• To create a dynamic environment, imparting training to team members that fosters development opportunities and motivate high performance amongst team members• Help develop bespoke software for projects based on project as well as client requirement• Interact and help cross functional teams with project related suggestions as well as implementations• Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices; ensuring quick, smooth & comprehensive solutions to the customers

Ambattur Industrial Estate, Chennai Area, India

Presales / Inside Sales • Assist the Business Development Team by producing bespoke business proposals with solutions for specific projects.• Interact, build and sustain client relations and the relationship with client contacts along with internal stake holders within Merit (top management, client relationship managers, and senior department managers) to derive and develop business solutions.• Design transition or project plan and any other related documentation such as re-writing procedure documents / training manuals.• Lead the execution of transition plan and implementation of processes.• Ensure process stabilization before project handover to Operations / Service Delivery Teams• Act as a key contact and data repository for all project related queries and information during initiation / transition phase• Propose creative solutions to internal operational and administration issues and aid in problem resolution.• Design and develop general business documentation like policies, guidelines and framework for different departments, business proposals and presentations.

Thyagaraya Nagar, Chennai Area, India

• Conduct a thorough analysis of (RFPs, RFIs, RFQs, etc.) to understand scope and business and technical requirements.• Respond to Sales Request that are sent by front end Sales Representatives• Participate in kick-off meetings to discuss response strategy, drafting, editing and polishing response documents to illustrate win themes and common voice• Answering proposals on time with compelling and responsive bid content that attracts the prospective clients• Partner and Coordinate with Sales Executives, Solution Architects, Product Experts, Client Teams, Account Executives and Subject Matter Experts to complete the response and then capture new language to use as a base moving forward• Interact with the Operations team to validate and qualify the RFP’s• Liaison with integral groups such as Legal, HR, Finance, Marketing & Database Analytics to pull out valuable data for projection and representation in the RFP’s• Help in the maintenance and enhancement of an electronic repository of content utilized in contracting and proposal processes - especially product descriptions, frequently used clauses, etc.• Constant check on proposal win rate areas for process improvements; initiate and coordinate process improvement efforts• Co-ordinate with Site Directors for various site visits and create various display materials and presentations• Design the workflow and set up to the various request of the clients• Handle both Consumer Service as well as Enterprise Service proposals

Thyagaraya Nagar, Chennai Area, India

• Responsibility for developing & growing corporate tie ups for CLP & LI strategic partnership• Marketing Collateral Design and Development for ELS, LI and CLP• Plan and execute all marketing communication activities and public relations • Research, develop and implement a Brand and Communication strategy, standards and practices• Responsible maintaining vendor relationships and billing • Competitor Analysis using Michael Porter model• Set targets based on products, lead creation, revenue generation and timelines• Market trainings and assessments among college graduates and post graduates based on the job trends that currently persists in various sectors • Evaluate business opportunities in the market and generate revenue for the company through new clients• Generate new and prospective leads for the business development team to pursue• Maintain a consistent and balanced relationship with the existing clients• Educate the existing client about the new trainings and create interest through demonstrations• Touch base with prospective clients and explain the various training models that are available• Help customise trainings based on the clients requirement or setup a consultation to conduct the training need analysis• Create events for students as well as working professionals at a subsidised price to create brand recognition• Provide corrective measure to team members based on feedbacks and escalations received from clients

Velachery, Chennai Area, India

Team Lead – Tier 2.5: • Managed a team who offered high end support for all the home user based McAfee products• Handled with high priority the direct escalations cases from BBB – Better Business Bureau, US & Canada• Headed the daily conference call to address and communicate important issues to the Tier 2’s globally, the key hubs being Philippines, Mexico, Bulgaria and back home in India• Proactively facilitated training for the trainers and the team on new products• Keeping track of TCG. Focus on the problem and conduct an appropriate research, analyse and offer trouble shooting steps• Participate and contribute in the Quarterly Business Reviews and present the achievements and the contribution of the team towards the business and other significant value addsMcAfee Community Online Forum Administrator:• Managing, maintaining reordering the McAfee forum so that it is user friendly and easy for the users to understand with the help of the VBulletin administration• Responsible for business development and bringing in new and active members to the McAfee Community forum

Master Of Business Administration (Mba), Marketing

Activities and Societies: National Entrepreneurship Network (NEN)Marketing & International Business

Bachelor Of Commerce (B.Com.), Commerce

Education record