Supporting the Facilities and Carbon Reduction Manager and Contracts Coordinator in ensuring that all externally provided Mechanical and Electrical Planned and Preventative Maintenance services are in line with the contract specification and executed to the standards expected by the college.Duties include:● Day to day running of washroom and water dispenser contracts● Management of 11 vehicle fleet, including minibuses and vans● Management of the estates job ticket systems. Escalating jobs to specialist contractors where necessary● Raising purchase orders to facilitate ordering of various consumable items● Collating and interrogating data for insurance defect reporting● Maintaining a repository of contract review meeting minutes● Implementation of a Facilities Helpdesk, enabling a first point of contact for any estates issues● Management of the college BMS system● Collate EDBS information for college SCR and safeguarding process● Meet with contractors to discuss works and progress any concerns as they arise

Resolved optical related product or service problems by understanding a customer's needs and determining the root cause of a concern. As a multi-million pound supply chain, it was imperative that we enabled and ensured that any concerns were dealt with in a sensitive and timely manner. This required for me to be fully conversant with relevant IT systems and take account of communications in order to progress a resolution.

Front facing role providing specialist advice to patients relating to their optical needs. Guiding customers from initial contact and creating a relationship, choosing spectacles or discussing contact lenses and assisting with final dispense. In order to establish and maintain existing brand standards and customer rapport.

Sales delivery assistant, achieving targets and KPIs in support of customer loyalty and business growth. Engaged in operational duties and stock management ensuring availability across the range whilst liaising and negotiating with individual stakeholders to ensure policy, procedure and standards compliance within audit and law requirements. Dealt with customer care queries and complaints in a professional and understanding manner, adhering to time expectations and following escalation process where necessary.

Working within the college Student Services team providing a front of house customer service function to students, staff and the general public. Offering advice and guidance on admissions, student finance and college welfare packages, as well as managing the college switchboard and reception desk. Maintained and developed reports, graphs and analysis data relevant to management requirements. Requested student references from local schools and colleges for interview packages as part of the admissions process.

Administrative support to the Business Continuity team whilst achieving an apprenticeship qualification. Initial analysis and quality assurance of essential documentation from a wide range of internal sources. Input and manipulate data into an easily readable format ready for reporting. Managed an online document repository containing key documentation, ensuring that this was reviewed at set intervals to avoid non-compliance and out of date data.